I have been trying to contact your team for over a month without success. I urgently require a certificate confirming my No Claims Bonus, but despite repeated attempts, I have received no response. I was recently informed that you could not provide me with a re-quote due to an "outdated driving licence number"—however, I was never asked to update this. I have since tried to provide the correct information, but all of my messages have gone unanswered. Additionally, I am unable to access the customer portal as my account has been deactivated. The automated online chat function offers no resolution and leads in endless circles without connecting me to a real person. This level of customer service is unacceptable. I would appreciate it if someone could urgently respond to this matter and send me the documentation I’ve repeatedly requested.