“All good apart from I couldn't remove an endorsement of young inexperienced driver.im 51 and been driving since I was 17 and have 9 plus years no claims discount..seems I could either leave it as was or go to a different company but as cover it as good and was cheaper than others I left it be.”
“Took insurance out and paid by direct debit. Money was taken from account Following day got a email to say no payment received and would be cancelled if not Not very good when payment was taken”
“My car insurance was done online. It took around 20mins. to complete and it was all printed out within 35mins. I found it to be the best price having tried many brokers etc. But cannot pass further comments at this stage, as I have never used Yoga before, so have had no further dealings with them.”
“I thought the initial setting up was really quick and easy online but I had to add a driver, even though my policy doesn’t start yet I still got charged £20 fee for adding a driver on top of the policy charge difference. Which is a bit disappointing.”
“Your prices, what was included.
What made me unhappy was the fact that it is difficult too access my paperwork, I would have liked hard copies to study at length!!!!!
Also difficulty in contacting you, phone etc!!”
“Thanks for a very good price on your car insurance and breakdown. I haven’t had to make a claim as yet and hopefully you will be excellent if I need to. I would say that it was not easy to find the claim telephone numbers for the insurance or the breakdown. I had to hunt through the PDF files attached to the email sent through when I took out the policy. A clear email message with the telephone numbers for Insurance claim and for Breakdown would be very handy. Thank you!”
“I would like to speak with an advisor it’s old school I know but reassurance for me that I am covered and as I single middle aged women I would like it to be clear about what to do. In a breakdown or accident as this is not clear to me”
“Good price but online only so impossible to talk to a real person. If you persevere beyond the chat bot eventually you get to ‘chat’ online with a human. There is a telephone number for claims so hopefully that is a real person. If, like me, you want proper communication this is not for you but too expensive to cancel.”
“Price was best on market, money supermarket led me to them with winning awards. Straightforward to get quote and purchase. The truth is when you need to make a claim, hopefully will never need to find out how they stand in this area!”
“Not sure first time I have had you but when I got to the end of all the questions asked I got basic break down with all free offers I do worry IF I do breakdown will I get help and how much extra will I will be charge .. my own fault I booked my insurance last minute so all Companies put a nice £100-300 on top 🫣🤬😡🤬”
“I did find paying was problem, when I went to my bank app to approve the payment I found I could not get back to the page for payment approval, only took me 2 hrs!”
“Only just moved insurers but it seemed easy enough. Compared to my last insurers they were wanting more money and that was TPFT. Hoping this is a good move, so far price wise I’m happy.”
“Application for car insurance was easy but retrieval of relevant documents difficult. i had to contact a very helpful agent in order to check I had the correct breakdown policy for my needs.
A contact phone number in the event of a claim or breakdown would be useful as internet is not always available in Scotland.”
