“Second year in a row with Yoga and happy with the price. Bought via a comparison site both times. No problem with that but I thought I would have received a renewal price from Yoga.”
“Reasonable quote with extras already added. Happy to renew even though I compared options elsewhere.
Sadly
Trying to make contact with Yoga is a nightmare. Their chat takes forever to speak to and you get cut off without reason or removed from queue because you don't keep the system open even though you're waiting for 20 mins. Took 2 hrs to "chat" with someone and have to type the query then during chat I accidentally pressed a button next to a return key which cut me off. Didn't bother to try again. Yoga didn't bother to return my call. Never actually got to speak to someone. Frustrating. Unprofessional and really rubbish contact system. Please resolve by using proper IT as one used seems really cheap and appalling.”
“Your company would be massively better if you would provide a phone number so customers didn’t have to be frustrated trying to speak to someone & you need to get the portal problem on I phones fixed & also send car policy through the post”
“Pricing is fine, customer service appalling. They emailed my wife’s renewal through, it clearly says it will auto-renew. We checked other prices and decided we were happy to stay with Yoga. This morning, the day after the renewal date, an email arrived saying the policy has lapsed and she is no longer covered! Online chat was useless, and there’s no email or phone number. Will now go elsewhere.”
“I just wanted to update the value of my car, but to do that I ended up paying for the insurance 3 weeks early. There was no method to delay the payment.”
“My first quote was £359 ish ten because I did take it out straight away after a few days it go up and I thought a quote would last 30 day but it seems not with ur company”
“Price in comparison website misleading.quoted 500 and something but actually closer to 700 once add ons specified on comparison site as included were added onto policy.
Won't be auto renewing unless a really good price is quoted”
“Best price initially, but went up quite a bit once followed through & didn't change any details. Still cheapest [just about] but not by so much that I didn't consider going with a name I knew better, decided to take the chance though.
Also noticed that windscreen replacement excess cost was double advertised on comparison site once policy docs received”
“YOGA DIDN'T MAKE ME HAPPY, BECAUSE OF THE LACK OF COMMUNICATION, ie A TELPHONE AND UNABLE TO SPEAK TO A PERSON, I ENDED UP TAKING OUT TWO POLICIES ON THE SAME VEHICLE, THEN HAD TO CANCEL ONE COSTING OVER £50 POUNDS. TALKING TO AN AI SYSTEM IS TOTALLY UNACCEPTABLE AND MOST FRUSTRATING. THIS WILL BE MY LAST YEAR WITH YOGA UNLESS DRASTIC CHANGES ARE MADE TO COMMUNICATION.”
“Little miffed that when I clicked on the quote given on the price comparison website which then took me to the Yoga site the price had increased by nearly £3. I even tried to change the excess to see if that would bring the price down but it didn’t. It was still a reasonable price and didn’t want to go through the same rigmarole on another provider’s site so went with it but that’s been the difference between saving myself £7 a month and £4 a month on car insurance.
Everything else about the experience was ok and simple to use.”
“I have been trying to let you know a change in our circumstances for the past few days before our renewal date. Several attempts were made online, but these failed because you needed to know details if the immobilisers on our cars. I did not have these details, so you did not accept my submission. I then wanted to speak to somebody on the 'phone, but can't find a 'phone number. I gave up!”
“Found that I had to keep check my details as they kept changing and the price altered due to this after a while managed to sort but price was never what had originally been quoted by money supermarket on the good side not to far away and still come up cheaper than the rest.”
“Would have liked to give 5 stars, however as previous reviews, my cost from the comparison website went up £45 on the Yoga website with no identifiable reasons.
Although still cheaper it does make you wonder what you are signing up to.”
“The cost of the policy for comparable features was cheaper than closest competitors.
However, I was surprised that the cost was about £35 more expensive than the price quoted by the comparison site, moneysavingexpert.”
“After searching for a fair priced car insurance I discovered Yoga. The website is not for the faint hearted. It is difficult to go back pages to check or adjust answers and even harder to return to a previous quote. The telephone staff are unable to assist with any problems as they say they don’t know why these problems are occurring and so can’t help. However, I persisted and eventually by leaving the site and returning to the start I got the insurance I wanted for the price I was quoted. The paperwork is easy to download and print if needed.”
