“Yoga renewed my policy and took a years payment despite my having a monthly Direct Debit set up. Cannot contact anyone as all there is to use is a chat bot that does not address this issue”
“When trying to contact Yoga to cancel my policy, this has become very difficult. Automated process kept on crashing and when trying to live chat with an agent, I kept on being kicked out, thus having to start the process over and over again without success. I am still trying to cancel my policy at the moment”
“Website difficult to navigate, policy details not clear. Wanted to cancel but huge cost to cancel within cooling off period even before policy started.”
“Competitive price but awful customer service.
There’s no phone number so all interactions have to be done online. That seems fine until you need to make contact. I wasn’t able to cancel my policy online for some reason. Live chat is only available 9am-2pm and the agent I dealt with was argumentative and rude.
Even if they were the cheapest insurer, I would not use this company again based on the interaction that I had with the live chat agent.”
“i purchased car insurance with you and i must clicked on it 2 times i have tried to delete one will not let me bank balance showing i have paid for 2 insurances tried always to get in touch but failed will you please help by cancelling one insurance and put back money into my account thanks e vaughan”
“The renewal certificate had wrong expiry date showing it as expiring in one month's time rather than 12 months. If I hadn't spotted it the risk would have been it would have been on the database and liable to be seized. It was extremely difficult to contact you and in the end I had to wait over 20 minutes to live chat”
“Received my quote, which I was very happy with. Cancelled my existing policy renewal. On returning to process with yourselves my quote had Increased by £40, after the trouble of getting through to previous insurer I was then in a position of having to proceed with your increased price. Not happy.”
“I bought a new car but initially decided to keep the old one for a while. I changed my initial insurance to the new car and took out a policy through yoga for the old car. Two days later I unexpectedly sold the old car to some neighbours so cancelled the policy before it had even started. Yoga took £49.99 from the refund which seemed unfair and excessive considering I had done all of the work entering details on the internet etc. Disappointing. Other than that the process of buying the policy was easy and the price was good.”
“Yeah I don’t think you made me unhappy but my insurance wasn’t due till the 23rd of June and you seem to have taken my payment out straight away it’s not like I’m new because I’m just renewing my policy”
“On 30/05/24 I bought car insurance from Yoga to commence on 28/06/24, however, I then realised that I did not need it, so cancelled it. This cancellation was made even before the policy had started, yet they still charged me $49.99 for the cancellation, even though it was within the cooling off period. I think this is ridiculously excessive. I would not purchase insurance of any kind from them again because of this.”
“Said 421 for a quote then go to website comes up to 455 more thieves in the job terrible 421 is 421 no added extras bad bad as normal insurance the biggest fiddle”
“We were given a price on compare the market. When we went to your site at the end the price increased by 20%. It continued to show on compare the market at the reduced price, can't help but feel i was mislead and ripped off. Your price was the still the best price but either something went wrong or should be more upfront.”
“I made a mistake on the start date, now I can’t change it without penalty, the Live Chat doesn’t recognise my query so I have to hope I can sort it during the daytime.”
“Off to a bad start with prices being jacked up on their site, including admin fees (for what?! It's all online!) after being artificially reduced on the comparison websites to suck you in.”
“Prices are excellent but if anything goes wrong 'bots' are not good enough and go round in circles. Should have easier access to human agent and I wonder if next time I'd rather pay a little more for better service.”
“It was super easy and an excellent price. However, I would have given 5 stars but for the final payment. Unfortunately, when I paid online through google pay(Wallet) I received a message telling me that payment had failed and reprocess. Did this and went through Ok.
However, luckily I checked my bank account the following day and found that the transfer had gone through twice. So i had to go to time and trouble of ringing around (Yoga doesn't do phone) and get my bank to cancel one of the payments.
ALSO DISAPPOINTING WAS THAT i RECEIVED A QUOTE FOR 366.68 ON 15.05.2024 BUT WAS CHARGED £407.11 WHEN I ORDERED THROUGH THAT QUOTE.
NOT VERY IMPRESSED. (INCIDENTALLY JUST WENT IN TO THE QUOTE AND STILL HASN'T CHANGED).
I cant contact you about this because of the no phone policy, and was able to get nowhere through the support system.
Looking at the reviews this seems to be a common problem, of poor support and misselling a product at a higher price than quoted.”
