“Was cheapest quote for seemingly all the perks. However I needed copy of paper documents, but unable to request as no email address, phone number or address. Online chat bot is just a robot no people, so does not answer questions. May have to cancel...”
“I didn’t get a summary of all the options I’d put into money supermarket so things like my marital status are wrong. I tried to change them about 30 mins later and you wanted to charge me £20 for doing so! Didn’t bother and might even just cancel the policy.”
“I would like a hard copy of my policy document please. This is specified as available in the information supplied before buying, but after buying is impossible to find. Also, I have also been unable to find on my portal the opt out of automatic renewal part.”
“I just renewed again couple of months ago. Shocked to find they are taking 3 different direct debit payments out, for different amounts with different reference numbers. Trying to get hold of someone to speak to is proving difficult. Live chat help is not fit for purpose. It also looks like my active policy DD is way more than I had signed up for. Very disappointed. Cost of living is high enough without companies helping themselves to numerous unauthorised payments.
Hope they will sort this all out soon and refund me”
“Have taken out car insurance but would have liked to actually speak to someone about my payments. The chat line just has standard questions and replies. All I wanted was to confirm the amount of my monthly payments but was unable to do that.”
“I’ve been with yoga for a few years now and been very happy but because of Ulez I’ve needed to get another car and my old one will have to be replaced so I was trying to move my NCB over but couldn’t do it on line couldn’t talk to anybody so I had to cancel my current insurance pay a fee to you then reinstate my insurance with you again taking off my NCB pay another deposit… it’s been a total nightmare. Cars have to remain insured to get the scrapage scheme. I’ve also now had to get another insurance for my new vehicle. If you offered a full change facility on line or we could just phone for advice it would have been easier”
“Price very competitive although felt a little cheated when £15 "policy fee" added at very end; surely this should have been included in quote via comparison website? Then had frustrating and unsuccessful attempt to deactivate 'automatic renewal' feature with the yogi bot. Next year will favour companies that allow opt out during the application process.”
“Can't seam to actually speak to anyone. Don't no why.
I've got user name that I didn't create or remember and a pass word I can't remember so I can't access anything.
Sometimes you just need to have a proper conversation with someone.”
“Reasonable price, with many 'extras' all included. Hopefully worth the small saving over more well known brands.
Negatives, were no phone number, the live chat bot was useless, absolutely impossible to deselect auto renewal and select for posted documents, despite all this being advised as manageable when logged in online. IT IS NOT!😡
I see we will have to wait till next renewal to decline another year, as the way it's set up is clearly designed to be inadequate, or to confuse, which for me is unacceptable. So renewal will go elsewhere, unless substantially cheaper.”
“I was trying to sort my car insurance out while at work . Everytime I went back to the site the price increased . Although I have taken a policy out with you it would be nice to actually be able to speak to an agent to clarify finer details. Not everyone fits into your tick boxes !”
“Not a great experience if I didn't already have insurance on another car I would have gone elsewhere. Having gone through the whole quote process three times and having had the payment approved by my bank, the site dropped out and wouldn't take payment. Very frustrating and time consuming secondly went onto my portal this morning and the insurance details and more specifically the insurance certificate isn't there. I used the useless bot thing no help at all. I am now waiting for the chat line to open, opening times are far too short. There is no helpline! I won't be renewing next year as customer service is non existent.”
“I took out Yoga insurance for the first time to insure my car. I paid the deposit And it was taken from my bank account. The morning after I received a very curt email saying your insurance will be cancelled as we do not have the correct bank details!
How I wondered as they’d already taken it the day before! I went onto the online chat and explained- not once do I get a sorry for any confusion. Just Give me your bank details. I did then replied it’s all sorted now. Poor customer service experience.”
“I'm afraid I was 1hour plus online trying to get my car insurance changed over to my new vehicle never again when I have a problem I want to speak to a person not a machine or chat bot. They didn't accept the username or passwords twice that's not being in charge or progress its hindrance for something that should be simple!!!”
“Initially year insurance was fine but renewal premium was over 25% higher than other providers like for like. So i said I would not renew. They then sent m a reduced quote which I did not accept. After I had reinsured with another provider they then told me they had renewed my policy and taken payment”
