Yoga-Insure Reviews

"Couldn\u2019t get in touch with you I could only get accident and emergency try leaving messages but didn\u2019t hear anything back, was trying to let you know that I had 3 points added to my licence,, I then went onto the chat online and the chat said that b4 u take the money you do a DVLA check on my licence, so I presume you have this information"

"Absolutely disgusted at getting charged \u00a349 for a cancellation fee when I had only had the pokice for HALF AN HOUR! Should be ashamed of yourselves in normal circumstances let alone in a cost of living crisis\r\nI paid the initial \u00a368 but then found a cheaper quote , having read that I have a 14 day cooling off period to get a FULL REFUND I finally found a way of cancelling the policy but you only refunded me 24 said it was an \"admin fee\"\r\nTOTALLY DISGUSTED and will be taking further. Just got to wait to see if you even return the 24 aswell."

"You issued me an automatic renewal quote via email. I replied directly saying that I do not require a new policy and requested you remove my data from your systems. \r\nYou ignored that request and proceeded to issue me with a policy!\r\nIt appears all of your emails are NO REPLY and the only way to contact you is logging into your website and creating an account!!!\r\nI DO NOT want to create an account or give you any of my data. Please rectify"

"We had, and are still having, very little support when we have made a claim - probably only the second major claim in 30 years we have been driving. It is exceedingly impossible to speak to a human, and so therefore get a common sense approach. Yoga as broker passed us on to a claims management company, who appeared to ask all the relevant details we would have expected them to.\r\nBut then they forwarded me to my insurers, and I was left in their hands - that was not appropriate.! I had to repeat the whole information about the accident again. Yoga-Insure failed in their duty. We now have no courtesy car since Friday 15:00 approx. THIS IS NOT APPROPRIATE AND CERTAINLY INCONVENIENT.\r\n\r\nEnd AFH"

"We had, and are still having, very little support when we have made a claim - probably only the second major claim in 30 years we have been driving. It is exceedingly impossible to speak to a human, and so therefore get a common sense approach. Yoga as broker passed us on to a claims management company, who appeared to ask all the relevant details we would have expected them to.\r\nBut then they forwarded me to my insurers, and I was left in their hands - that was not appropriate.! I had to repeat the whole information about the accident again. Yoga-Insure failed in their duty. We now have no courtesy car since Friday 15:00 approx. THIS IS NOT APPROPRIATE AND CERTAINLY INCONVENIENT.\r\n\r\nEnd AFH"

"I totally agree with other comments about Yoga NOT having a telephone line to discuss their insurance. It's absolutely ridiculous to pay employees to type messages back & forth on live chat for an hour, when a conversation could take 6 mins - 10 mins. The texting is long and drawn out process & is only available between 9am to 2pm when most people are at work & can't communicate with the business. Don't bother looking for a telephone number as there isn't one. I still don't know who or how to contact the breakdown service I opted to pay for. \r\nThen there is the confirmation email which is full of grammar errors like you would expect in a scam emails. \r\nI personally was on my phone to one employee for in excess of an hour texting on their live chat, asking normal questions about a policy they had & by the end even I had had enough, going back and forth with texts as the business categorically will not speak to you if you give them your contact number. \r\nI have yet to see how they perform as a broker and the insurance company or underwriter in the event that I have to use them. I should have done my own due diligence reading other people's experiences when they required or needed to make a claim, as it does not read well. \r\nIf you're reading this, it's buyer beware, do your research & think to yourself 'this may be the cheapest quote, but if I happen to need to make a claim and the stress of an accident or breakdown, am I going to be faced with more stress, & was saving a few \u00a3pounds now worth it compared to other more reputable businesses who have a wealth of great reviews in time of need'?\r\nHopefully I won't need to claim but if I do, be sure I'll write a factual account of how professional the claim or breakdown was handled. This will provide future buyers of Yoga's handling of real life scenarios. \r\n\r\nMr M C"

"I totally agree with other comments about Yoga NOT having a telephone line to discuss their insurance. It's absolutely ridiculous to pay employees to type messages back & forth on live chat for an hour, when a conversation could take 6 mins - 10 mins. The texting is long and drawn out process & is only available between 9am to 2pm when most people are at work & can't communicate with the business. Don't bother looking for a telephone number as there isn't one. I still don't know who or how to contact the breakdown service I opted to pay for. \r\nThen there is the confirmation email which is full of grammar errors like you would expect in a scam emails. \r\nI personally was on my phone to one employee for in excess of an hour texting on their live chat, asking normal questions about a policy they had & by the end even I had had enough, going back and forth with texts as the business categorically will not speak to you if you give them your contact number. \r\nI have yet to see how they perform as a broker and the insurance company or underwriter in the event that I have to use them. I should have done my own due diligence reading other people's experiences when they required or needed to make a claim, as it does not read well. \r\nIf you're reading this, it's buyer beware, do your research & think to yourself 'this may be the cheapest quote, but if I happen to need to make a claim and the stress of an accident or breakdown, am I going to be faced with more stress, & was saving a few \u00a3pounds now worth it compared to other more reputable businesses who have a wealth of great reviews in time of need'?\r\nHopefully I won't need to claim but if I do, be sure I'll write a factual account of how professional the claim or breakdown was handled. This will provide future buyers of Yoga's handling of real life scenarios. \r\n\r\nMr M C"