“once you’ve got through to a human on the live chat, everything was quite forward. I had to change my car detail…Probably wouldn’t use them again as I would rather speak to someone. and the live chat was only available from 9 o’clock -midday..”
“I am not happy with your service. I have been trying to work out how to access breakdown service. I have tried various means which all insist I must use my customer portal, click on claims, then choose the breakdown option. This doesn't work, all I get is "you have no claims" pressing make a claim doesn't help.
I am very worried that I will be driving without being able to call the breakdown service, which I am paying you for, and I added the gold service to the free option. Please resolve this for me, then I might leave a better review 😔”
“Their professional and efficient handling of my case led to a successful resolution of my withdrawal issue. I was impressed by their honesty and transparency. They treated my situation with care, keeping me reassured throughout, and their structured approach was very effective.”
“A very competitive quote and easy to follow instructions. Little confused with the add ons. Long documentation to print off wished I had asked to send in post.”
“I'm trying to cancel the breakdown cover, I can't seem to do it on line a d there is no telephone number to speak to a human. I would not use this company again.”
“Easy to use so far happy with service hopefully competitive next year as I find changing companies all the time because they always seem to up their prices by too much I like to be loyal”
“Competitive pricing. Initially confused whether windscreen cover was included in Yoga Lite. But simple /quick to apply and complete the process and policy docs followed very shortly on completion.”
“They gave me the best quote out of them all I was getting disheartened , then I found
Yoga insurance , I had previously been with Churchill but there renewal quote was not even close to this one”
“Very straightforward to organise insurance with great documentation. You lose one star because the main items you hope you never need i.e. breakdown cover or accident recovery require some document searching. Think you should put these details in one simple document (important contact information) making your customer feel more at ease with a fully digital business”
