“I pid my yoga insurance online as I was with them last year. I didn't know I had a renewal email and after paying I was emailed that they would take renewal money automatically. I cannot access my account and I cannot get in touch with them even online to let them know I have paid by error and not to renew my last year's insurance. It just won't let me access anything. I have contacted my bank but I shouldn't have to go through all this stress..there should be an email contact for emergencies like this...”
“I dealt with Jack and he was brilliant he guided me all the way through my questioning and made my journey very easy and straightforward as I said to him many thanks for the help he gave me”
“Looking to find cheaper House insurance and came across YOGA, which is a new name for me. However, I tried them and they quoted me far cheaper than my last insurance company for the same cover. They were very easy to deal with online with easy to answer questions. So I was very happy to go ahead with my Buildings and Contents insurance with them. You can also get a hard copy of your policy by post if you require. Will definitely try them for my car insurance when it's due.”
“I need to contact someone regarding the NCD on the van insurance I have just purchased. I have tried the Live Chat many, many times but have failed to reach an agent. I read the reviews before I took out the policy and they said it was easy to contact someone, this is not at all correct. If I cancel the policy I will be charged for the cancellation. I am very dissatisfied with your service. How can I contact someone????”
“Cannot access the policies. The portal on the app doesn't work properly. I needed to cancel a policy but can't find it anywhere so cancelled the dd. Tried to get help but it's a robot that goes round in circles. Can't speak to anyone. Concerns me if I had to claim there is no communication. You get no reply emails...they just don't want contact. I insure more than one car and wanted to put them together. Looked at the YouTube video for instructions but the pages never come up on the screen as shown on the video. Its pants and frustrating”
