I noticed after I’d paid my money and then read the documents that were sent through to me (as instructed). I was shocked to see that if I had a pet in my car then I would be excluded from anyone coming coming out to rescue me. When I queried this I was basically told that I should have read the documents before I paid my money!! Your employee Abbie was not at all helpful and I ended up asking her to send me an email saying someone would come out although she said there could be delays as the mechanic may have allergies and so they may have to send someone else. I told her I’m a 62 year old female and would be concerned for my safety if there were delays especially if I was to break down on a motorway and mechanics refused to come out. A really bad experience and I won’t be recommending you to anyone and certainly won’t be renewing with you next year. Where is your compassion!!!!!