No contact whatsoever with a human being. No access to a human being by telephone or email (except for making a claim). No paper copy received of the insurance policy. Everything relies on the use of digital technology. This feels very insecure and inhumane. Unlike the other insurance companies I spoke with, all effort is on the part of the client not the provider. Car insurance is a serious matter and it feels highly disrespectful that a company can ‘hide’ in this way. I would have cancelled the car insurance policy if it wasn’t so stressful to do so! It wasn’t that much cheaper than my other quotes but I didn’t realise how the company functions at that time.