We renewed and paid by credit card. The payment was accepted and we received the new policy documents by email. We then subsequently received an email advising us that the policy would not "auto-renew":as the card you had on file for us has expired (this is true - we have a different one, which is the one we used to pay for our policy). We now have problems accessing our portal. A totally automated site/process has it's drawbacks. It is maddening not to be able to call and speak to somebody to sort out this simple problem. Poor customer service, I'm afraid.
11 months ago
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