THE WORST INSURANCE COMPANY I’VE EVER DEALT WITH. I needed to amend my policy at renewal and tried to log on without success and tried registering as instructed numerous times and it just didn’t work. With only a couple of weeks until renewal, I took out a policy elsewhere. I checked I had completed payments up to renewal then cancelled my direct debit. I then had emails from Yoga telling me my direct debit had defaulted and then that my policy was cancelled. I didn’t actually cancel it, I just didn’t renew. Then yesterday I got another email congratulating me on taking out a new policy! It also said my first payment (without any upfront payment) would be sometime in July, no mention of a June payment. Yoga have some serious problems with their software and a lot of very unhappy customers - look at the Trustpilot reviews! If you are going to be an ‘internet only’ company - the most important thing is that the software actually works!
11 months ago
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