Painful !! Some lovely stuff but will never order from them again due to their awful returns procedure. Wanted to return 2 items, one didn't suit me and they 'refused' my request... eventually I gave up trying. The second item I sent back on the 10th June and uploaded photos of Post Office receipt as required, 20 days later still no refund! just awful. Shame really cos they have some lovely stuff but the after service is painful. Whoever heard of ordering from a catalogue and having returns refused because they didn't like your reason. Avoid
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