I spent almost two hours scouring various websites in search of the perfect gift basket to show my appreciation for someone who had gone out of their way to help me with a personal matter. Finally, I stumbled upon the perfect basket on Yorksville’s website excitedly, I placed an order and paid almost $200 for it. Once the recipient received the basket, I eagerly asked them for a picture of it. However, my excitement quickly turned to disappointment and embarrassment when I saw that the basket was completely different from what I had ordered. My jaw immediately dropped along with many tears from my eys. Instead of the elegant black and white basket I had selected, they received a haphazardly put together one filled with cookiesand other items - which the recipient doesn’t even eat. The overall presentation looked horrible , and it was far from the quality I expected for the price I paid. It was a heartbreaking experience that left me in tears. Plus the embarrassment as I felt cheap. When I reached out to Yorksville about this discrepancy, they nonchalantly mentioned that it is not uncommon for gift basket companies to substitute items or baskets based on availability. This explanation did little to appease my frustration and disappointment. This experience has soured me on ever ordering from any gift basket company again. Notices the pictures; I order the basket with the beautiful black and white uniformed items in it.