“I ordered the Chocolate Fondue & Strawberries Gift Set from Yorkvilles for a cozy date night, and it was a delightful treat! The strawberries were fresh and juicy, pairing perfectly with the rich, velvety chocolate for a truly indulgent experience. The presentation was elegant, and everything arrived well-packaged, keeping the ingredients in perfect condition. While I wish there had been a bit more chocolate for dipping, the quality and taste made up for it. Overall, it was a sweet and memorable experience, and I would definitely order from Yorkvilles again!”
“While the product itself was great and exactly what I expected, my order was delayed by a few days. I understand delays happen, but I wish they had communicated with me about the delay beforehand. It would have been nice to know in advance rather than waiting without any updates. That being said, the quality of the product was excellent, and the customer service was responsive when I reached out. I would consider ordering again, but I hope they improve their communication about delivery times in the future.”
“I’ve ordered from Yorkville's Canada multiple times, and each time has been a positive experience with just a few minor hiccups. The website is well-organized, and I love how easy it is to sort through the different gift baskets by occasion or price range. I ordered The Best Birthday Gift Set for my friend’s birthday, and the items were all top-notch—chocolates, wine, and gourmet treats that were all well-curated. My delivery arrived on time, and the packaging was solid, with the basket arriving in great condition. I did have a question about customizing the basket, so I reached out to customer service via their live chat feature. They responded fairly quickly and were very friendly, though I wish they had provided a bit more detail regarding the items on the order. Overall, the product and delivery were fantastic, and I’ll continue to order from Yorkville’s, though I’d love to see customer support become more responsive in the future.”
“I ordered a luxury champagne and chocolate gift basket from Yorkville’s Canada, and I was beyond impressed! The presentation was stunning, and the quality of the chocolates and champagne exceeded my expectations. Delivery was right on time, and I appreciated the detailed tracking updates. This was a gift for a special occasion, and the recipient absolutely loved it. I highly recommend Yorkville’s for premium gifts—they never disappoint!”
“I recently browsed the Yorkville's Canada website and was excited to discover their "On Sale" tab, which features some great discounted items. While the prices are still a bit high, the quality and lavishness of the products definitely justify the cost. If there were more affordable options in the sale section, I would have given them 5 stars. Overall, I’m very satisfied and giving them 4 stars, hoping for more discounted items soon!”
“I recently purchased the Delightful Coffee Time Box for a friend, and while the gift itself was lovely. Unfortunately, there was a slight delay in the delivery, which caused it to arrive a day later than expected. The product was intact and of great quality, but the delay did impact the timing of the surprise. Overall, I’m happy with the contents but feel the delivery could use improvement.”
“I bought this as a gift for a friend, and they loved it! The fruit was fresh, and the chocolates paired really well with the fruit. Great for someone who enjoys both healthy snacks and indulgent treats. Highly recommend!”
“Yorkvilles.ca offers an exquisite range of luxury gift baskets that reflect thoughtfulness and elegance. Specializing in high-end products, their collections cater to various occasions, including birthdays, anniversaries, and corporate gifts. With options that include fine wines, gourmet treats, and premium spa items, Yorkvilles elevates the gifting experience to an art form. Their commitment to quality and customer satisfaction is evident in every carefully curated gift. For those seeking to send a meaningful and memorable gift, Yorkvilles provides an exceptional, luxurious solution that transcends ordinary gift-giving.”
“"The Athens Wine & Chocolate Gift Set from Yorkville's is a premium offering that combines a selection of fine wines with an assortment of gourmet chocolates, elegantly presented in a decorative basket. the Athens Wine & Chocolate Gift Set is marketed as a premium product and amazing gift basket.
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“I had a fantastic experience with Yorkvilles Canada! The Athen's wine and chocolate gift set I ordered was stunning, packed with premium chocolates, wine, and gourmet snacks. The presentation was elegant, just like the images on the website. Delivery was right on time, and customer service was excellent when I had a question about shipping. It made for a perfect gift, and I’ll definitely be ordering again for future occasions!”
“I recently ordered a gift basket from Yorkville’s Canada, and I couldn’t be happier with my purchase! The selection of gourmet treats and premium wines was amazing. The basket was beautifully arranged, and the recipient loved it! The website was easy to navigate, and delivery was quick. I highly recommend Yorkville’s for anyone looking for a high-quality, elegant gift. I will definitely be ordering again!”
“The orchid arrangement I ordered from Yorkville's Canada was absolutely gorgeous! The website was easy to use, and I had no trouble adding everything I wanted to my basket. The flowers were fresh and well-packaged, arriving in perfect condition. My only complaint was that the delivery window was a bit off, and I had to wait longer than anticipated. Despite this, the customer service team was friendly and responsive, so I would still order from them again.”
“I recently ordered the Champagne & Strawberries Gift Basket, and it was an amazing surprise for my best friend’s engagement! The combination of bubbly champagne and decadent chocolate-covered strawberries made for a classy and thoughtful gift. Everything arrived fresh, beautifully packaged, and right on time. I’ll definitely be ordering again!”
“Awful customer service. Christmas gift sent to a friend was not delivered. They said it was, but provided no evidence. They then simply argued with me that it was delivered taking I presume a 3rd party company's word over mine. Refused to give me a refund, credit or even an apology.
Don't use this company”
“I wish I would’ve read these reviews before ordering 5 very expensive baskets from Yorkvilles! Now I also know why you can’t place or read any reviews on their website, the Reviews link takes you to their Gift Basket Delivery Areas By City page…thus there is no way to post a review. As soon as I realized that the baskets didn’t arrive with the specific champagne I paid to upgrade to, I called customer service and spoke to Juls. She told me to send an email to customer service with photos, which I did. My email response from Yorkvilles was from Juls! Where she boldly wrote, “ per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion. Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted. Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.“.
She failed to mention any of this on our phone call!”
“Don't purchase from this company. They substitute cheap items and refuse to refund. Spent considerable money and upgraded the liquor in the gift basket that was supposed to have fancy chocolates. Got cheap bottle of whiskey and Hersheys. I should have looked up reviews. It's a scam. They intentionally advertise high end products and switch them out for cheap stuff to make more money and have written in their terms and conditions that you can't do anything about it. They literally told me sometimes the entire contents are substituted.”
“This company does not stand behind their product. I received a gift basket with high end chocolates that were stale. I sent a picture to the company of the chocolates showing the white and cracked item and told them they also taste stale. they said they will not replace the chocolates because everyone has different tastes. i had to throw them out. i feel badly that my friend spent alot of money on what she thought was going t be a nice gift. do not order from this company”
“I am extremely disappointed with my recent order and the way I was treated. I strongly advise against ordering from this company. They failed to take responsibility for their mistakes and only responded with generic replies.
The situation involved a special gift for my daughter, who was away from home on her birthday for the first time. I ordered a gift and, at checkout, added a cake as an extra. I specifically requested that the cake be delivered on August 17th, and this was confirmed by the company. However, the gift was delivered a day early, on August 16th, to the mailroom, with no notification sent to my email or my phone. When my daughter found the gift, the cheesecake was covered in mold and smelled unpleasant.
Instead of addressing the issue, the company, including representatives Robert and Rica, asked for a picture of the moldy cheesecake, despite the tracking information clearly showing that it was left on the floor of the mailroom on August 16th. The lack of accountability and the poor customer service have left me very dissatisfied. Avoid ordering from them at least in Seattle! They are terrible.”
“I echo recent negative reviews and would not recommend this company to anyone. The company does not require next day shipment on perishable items. The gift that was received was not next day. Delivery time was a few days. The shipment box does not have PERISHABLE ITEMS IDENTIFICATION - only has HANDLE WITH CARE THIS SIDE UP. And what company thinks that fruit will not spoil in shipment, even if it is next day, with each item tightly wrapped in plastic, basket tightly wrapped in plastic, in sealed box with basket packed in styrofoam peanuts in record heat. They hide behind their terms and agreements, which are buried under the FAQ section. My attempt to resolve via email finally resulted in a 50% refund on the value of the perishable items from the required photos which were sent via email. Their business model seems to say it is luxury with no company integrity to ensure quality products are sent/received. Email communication deflect responsibility for poor quality products to the customer, referring FAQs and to terms and agreements and asking for more evidence. This is definitely not a luxury gift company.”
“I ordered a bottle of champagne in a box w gift card - promised and paid for 2 business day delivery and it took 5 business days. The surprise was ruined as I need to contact my friend to let her to know to look out for the delivery as she and her family were leaving to go out of the country. Customer service was useless and sent scripted answers and didn’t directly answer my queries. Luckily the gift arrived just before her family left for the airport but the whole experience was negative especially for the high cost. Wish I had read this site before I used Yorkvilles - I will NEVER order from them again!”
