I am extremely disappointed with my recent order and the way I was treated. I strongly advise against ordering from this company. They failed to take responsibility for their mistakes and only responded with generic replies. The situation involved a special gift for my daughter, who was away from home on her birthday for the first time. I ordered a gift and, at checkout, added a cake as an extra. I specifically requested that the cake be delivered on August 17th, and this was confirmed by the company. However, the gift was delivered a day early, on August 16th, to the mailroom, with no notification sent to my email or my phone. When my daughter found the gift, the cheesecake was covered in mold and smelled unpleasant. Instead of addressing the issue, the company, including representatives Robert and Rica, asked for a picture of the moldy cheesecake, despite the tracking information clearly showing that it was left on the floor of the mailroom on August 16th. The lack of accountability and the poor customer service have left me very dissatisfied. Avoid ordering from them at least in Seattle! They are terrible.