This is essentially a sham company that has no interest in delivering what they advertise. Closest thing I have experience to blatant theft. BUYER BEWARE. AVOID. I ordered a Luxury Spa basket delivered across the country to my friend for a very special birthday. The contents were substituted for awful lavender items which we had been careful to avoid when choosing the particular basket. It was very expensive, as was delivery. Customer service simply quoted their substitution policy to me when I contacted them - they offered zero assistance, zero interest in making it right. It was the most disdainful customer service experience I have encountered for an online service. They knew when they were putting this rubbish together that they were ripping off a customer - THEY DO NOT CARE. They’re happy to pull a fast one on you as a customer and betray the trust you put in a vendor to deliver the product advertised.