They say "we commit to sending your order within 7 working days" but if you read the small print it says allow up to 14 days for delivery. Mine arrived 16 days after date of order. I purchased the more expensive (potted) tree in a pot, double the cheapest they had on the website. I thought, at least when it arrives it will be a nice product - how wrong was I. The product on the website showed green leaves and said "as supplied" to one of the photos, so I expected this. The website advised this was the trees flowering season. What I received was a stick with very few branches, no sign of a green leaf, not soon, if even ever. I can't imagine what the cheaper products would be like. They say products are covered by their guarantee, this is in addition to our statutory rights so I'll report back if they are true to this. Given delivery time is misleading and the photo is straight-up false advertising, I won't hold my breath though.