“Received a bare root rose in the winter (these will not shoot until the following spring), it never came to life in the spring, but they are refusing a refund as it was after the 30 days, and will only replace if I pay for the postage and packaging again.
Shoddy atrocious customer service, who do not reply to the points I make in any emails”
“Awful plants, which are poor packaged and damaged upon arrival.
Extremely poor and extremely rude customer service, trained it seems, to not care about customers or their grievances.
Refunds take weeks to arrive (yet payment taken almost immediately!)
The 'No quibble' policy is a joke.
In short, AVOID THIS COMPANY, it is the definition of a 'cowboy company'”
“I ordered from a newspaper Add which stated {Buy 10 get 10 free +free fertiliser} The Add also said you must use offer code [5 times] NQ387.
Nowhere does it say “if you use this code you don’t get the freebies”. I feel scammed. I phoned and was told there nothing they could do!”
“Weigela all summer peach arrived today after 10 days, couldn't track at all while waiting. Arrived with brown spots on most of the leaves some spots darker than others, and also a broken branch. Tried to add photos but file can't upload!. 😬”
“Ordered bamboo which turned up in heavy useless soil. They tried to say this is what bamboo likes...well not according to bamboo specialist..do not buy from this company”
“Orders failed to be despatched useless customer service team just claim they don’t know what is going on so don’t bother contacting them. Don’t know how they are still in business and supposedly on TV”
“Ordered 2 Hanging baskets 30th April cost £25.72 did not come until June both baskets were sent back in poor condition then they resent 2 more out to my works address but turned up at 8pm when I specifically said no one there after 5pm they were then sent to Royal mail office I collected them the next day and they were nearly all dead I have been e-mailing then a dozen times and ask for a refund but still not received one DO NOT USE THIS BADLY RUN COMPANY !”
“Absolutely appalled with customer service and communication. Ordered three planters for a community project and failed to receive any confirmation or updates of delivery. We called on over five occasions, consistently being promised we would receive call backs and written email confirmations and never did. The communication and delivery updates are absolutely shocking and we were left completely in the dark regarding our £500+ order. I would highly recommend looking elsewhere for gardening equipment”
“Happy? You are having a laugh, this company is a pile of sh1te. I ordered two Fuchsia trees. When they arrived, one was battered and broken, the other had been tipped out of its pot and had lost nearly all its branches. When the company deemed to reply to one of multiple requests for a refund, I was told the trees are supposed to look like that and after a few seasons would be proper trees. Rubbish, what they had sent me were simply tatty looking standards. The ones outside ASDA dying through lack of water are in better condition. Their reply didn't even acknowledge that one of the trees had actually died. I will never deal with these cowboys again and would advise others to avoid them also.”
“Badly packed and out of it's pot when it arrived, we contacted their customer service (very unhelpful) and they told us to keep it for a month unfortunately it died, we contacted them again and we sent photos as requested and in one conversation was told it was very dry then after another set of photos we were told it's too wet. Finally we contacted Amazon who sent us a refund. Very poor experience and I would never shop with them again”
“No plants arrived, trying to get my money back from Barclaycard using clause 75. This is obviously a dodgy company. I wish I had read the reviews before I purchased.”
“Ordered 6 fuchsias via DM site on 5 June. Accepted a delivery delay until 15 June ish. No delivery, advised that there was an import delay then later advised a six week delay. All for 6 fuchsia! In the meantime constantly bombarded with garden ads. Cancelled order and received a quick refund.”
“Do not buy from this company, I keep calling the order line, they are very rude, they have sent me the wrong items and expect me to pay to send items back, will never use them again.”
“I ordered 12 plants in March I received 1 phoned and was informed the other
11 plants would be despatch, 1 more plant came in April after several emails
I have not received anymore plants. Do not touch this company
It’s a disgrace it should be shut down.”
“Cheque sent with order on 4th May 2024. Cheque cashed within 7 days.
Order transaction date 22 May 2024.
Only received 1 of the 2 plants ordered
Since then I have been trying to get £14.99 refunded to me.
The major problem seems to be that the customer services agents who do their best to help are based in South Africa and have no ability to activate refunds. All this is done by head office in Peterborough.
After 'escalating' the call the customer service agent was yet again told to inform me that my cheque would be sent within 30 days.
On the form which arrives with the plant it states:
Please allow us to rectify any issues before leaving feedback.
I feel that I have been patient enough.
The CEO Peter McDermott and the board need to take responsibility for the problems.
I am also going to contact Woman and Home magazine which is where I saw the advert
Order no: concerned :OR13220540”
“I bought two bare root fruit trees. They charged £8.99 delivery which I hadnt noticed until the confirmation of order details. I have questioned it and was told that although the delivery is £6.99 I have incurred surcharges which make it £8.99. I asked them to clarify what the surcharges were for and was told that some buyers have to pay surcharged when they buy certain goods and services. They didn’t explain further. I will not be ordering from them again and will cancel my membership.”
“Don't buy from this company. Customer service is terrible - ordered 2 hanging baskets and waited a month for them to arrive and when they did, they were dried out and brown!!! Customer service said they had probably been with the courier too long!! They didn't provide a refund, telling me that they would come back to life with watering!!”
