“Waited two weeks after ordering with no notification, and on phoning was told items were out of stock and should arrive soon after 23 September, over a month after ordering. Requested refund which will apparently take up to 14 days. Won’t use again.”
“I vowed never to buy from them again but they have teamed with QVC so I ordered the black garden tubs,but before ordering I told Qvc that you never get what you order from yougardens and I would be sending tubs back if they were wrong,They arrived today and they were wrong not anything like the ones presented and shown on qvc.No invoice as they come direct from yougarden.Thank goodness I made them put my concerns on my account before I ordered them and they have watched the presentation and I am sending my photos in and they agreed they were not the ones I ordered, as if you ring yougarden you get nowhere,they are rude,no customer service at all.In fact I did ring yougarden and she was talking over me but I looked for the black tubs on their site , they were there but no quarantee you would get those ones. Have had plants from them back awhile and they arrived dead,badly packaged, poor things were bone dry and the rose food that was supposed to be a freebie was well out of date. I have emailed QVC to thank them for their input and just said I didn't understand why they entertain such a company.still I am not the only one,my family now do not shop with them as my sister had a bad experience with them it is not worth the stress,its a shame as these large pots looked just what I needed.”
“I ordered two hanging baskets in early May, having waited patiently for them to arrive I now found that it could be July before being shipped, I have now requested my money back, so to say I am disappointed is an understatement.”
“Delivery by march/April
part delivery The rest to follow
l had to phone to find out when the final part would be sent Was told May 27th Been and gone Phoned again Was told june 11th Been and gone lve lost 2 days of work waiting Not good enough When is the final part of my order going to be delivered Gonna look elsewhere in the future”
“I have just received begonias. Was so disappointed with them. All squashed up in the box they arrived in. When taking them out all leaves falling off. Ordered 16, only managed to rescue 12 plants in all. Totally appalled with stock”
“They have supplied me through B & Q with a plant that is not dead but looks like it. They will not do anything about it. Just keep telling me that I have to look after it.”
“YouGarden now supply direct via QVC uk. All plants are shipped direct from YouGarden and I've had cause to complain several times with QVC re the state of both the plants supplied, and the condition in which they have arrived. On each occasion, QVC have refunded my money. Enough is enough. Another order just arrived, water poured out of plastic container and plants in pieces. Rang QVC who are sending me a refund. I was also told they they had similar complaints from their customers regarding YouGarden. I have cancelled other orders from YouGarden - hopefully they'll get their act together soon.”
“Dissapointed ordered two fuschia baskets on 1/5/2025. Rang today to ask when I would receive order only to be told they won't be restocked. Would help to keep customer informed. Unfortunately asked for a refund. I haven't yet received the refund told 7 to 10days
Also I joined the gardening club which I wished I hadn't if you advertise but can't deliver”
“Not impressed. Ordered 20 lavender plants. 15 of them turned yellow the 1st day and died. Left with 5 very sick looking plants. Plants are not designed to shipped in a cardboard box, so if you want healthy plants, go to your local garden center.”
“Can't fault this company.
Any issues I have had have been dealt with immediately and put right.
I've had bad dealings with other company's/, so I use this company now.”
“Yes just received plant’s and they were packed in my opinion totally wrong some broken leaves and completely out of the holders very disappointing already spoke to agent at you garden and problem solved r. Sharp”
“Since the day i registered i have been spammed with emails every day, even though i did not sign up for them. The company adds you automatically without a tick option to opt in.
I paid £6.99 delivery which should be next day delivery, its been a week and still no delivery, but it does state in the next few days.
Unless you like spam on a daily basis stay clear of this company. I have reported them to the ICO for several issues regarding my information use and unwanted emails. Customer services are awful, only want more details despite requesting the right to erasure, and removal of all emails to my account.”
“Absolutely the worst customer service you can imagine. Delay after delay with the order and then when you give up and want your money back they say it will take 14 days to get your refund. Terrible company to deal with.”
“Ordered out of our local paper The Leader on 11/03/2025 plants arrived today 12/03/2025 . Had a nice surprise at the quality and condition of the plants on arrival , will be potting them up this afternoon . Great service , thank you .”
“Received a bare root rose in the winter (these will not shoot until the following spring), it never came to life in the spring, but they are refusing a refund as it was after the 30 days, and will only replace if I pay for the postage and packaging again.
Shoddy atrocious customer service, who do not reply to the points I make in any emails”
“Awful plants, which are poor packaged and damaged upon arrival.
Extremely poor and extremely rude customer service, trained it seems, to not care about customers or their grievances.
Refunds take weeks to arrive (yet payment taken almost immediately!)
The 'No quibble' policy is a joke.
In short, AVOID THIS COMPANY, it is the definition of a 'cowboy company'”
