“Happy? You are having a laugh, this company is a pile of sh1te. I ordered two Fuchsia trees. When they arrived, one was battered and broken, the other had been tipped out of its pot and had lost nearly all its branches. When the company deemed to reply to one of multiple requests for a refund, I was told the trees are supposed to look like that and after a few seasons would be proper trees. Rubbish, what they had sent me were simply tatty looking standards. The ones outside ASDA dying through lack of water are in better condition. Their reply didn't even acknowledge that one of the trees had actually died. I will never deal with these cowboys again and would advise others to avoid them also.”
“Badly packed and out of it's pot when it arrived, we contacted their customer service (very unhelpful) and they told us to keep it for a month unfortunately it died, we contacted them again and we sent photos as requested and in one conversation was told it was very dry then after another set of photos we were told it's too wet. Finally we contacted Amazon who sent us a refund. Very poor experience and I would never shop with them again”
“No plants arrived, trying to get my money back from Barclaycard using clause 75. This is obviously a dodgy company. I wish I had read the reviews before I purchased.”
“Ordered 6 fuchsias via DM site on 5 June. Accepted a delivery delay until 15 June ish. No delivery, advised that there was an import delay then later advised a six week delay. All for 6 fuchsia! In the meantime constantly bombarded with garden ads. Cancelled order and received a quick refund.”
“Do not buy from this company, I keep calling the order line, they are very rude, they have sent me the wrong items and expect me to pay to send items back, will never use them again.”
“I ordered 12 plants in March I received 1 phoned and was informed the other
11 plants would be despatch, 1 more plant came in April after several emails
I have not received anymore plants. Do not touch this company
It’s a disgrace it should be shut down.”
“Cheque sent with order on 4th May 2024. Cheque cashed within 7 days.
Order transaction date 22 May 2024.
Only received 1 of the 2 plants ordered
Since then I have been trying to get £14.99 refunded to me.
The major problem seems to be that the customer services agents who do their best to help are based in South Africa and have no ability to activate refunds. All this is done by head office in Peterborough.
After 'escalating' the call the customer service agent was yet again told to inform me that my cheque would be sent within 30 days.
On the form which arrives with the plant it states:
Please allow us to rectify any issues before leaving feedback.
I feel that I have been patient enough.
The CEO Peter McDermott and the board need to take responsibility for the problems.
I am also going to contact Woman and Home magazine which is where I saw the advert
Order no: concerned :OR13220540”
“I bought two bare root fruit trees. They charged £8.99 delivery which I hadnt noticed until the confirmation of order details. I have questioned it and was told that although the delivery is £6.99 I have incurred surcharges which make it £8.99. I asked them to clarify what the surcharges were for and was told that some buyers have to pay surcharged when they buy certain goods and services. They didn’t explain further. I will not be ordering from them again and will cancel my membership.”
“Don't buy from this company. Customer service is terrible - ordered 2 hanging baskets and waited a month for them to arrive and when they did, they were dried out and brown!!! Customer service said they had probably been with the courier too long!! They didn't provide a refund, telling me that they would come back to life with watering!!”
“My mum ordered two hanging baskets which she never received, but they cashed the cheque. She sent a letter and also emails. They didn't even acknowledge emails and eventually after over a month they sent a cheque for refund. Customer Service is appauling and would not recommend this company. Can't believe The Daily Mail allow them to advertise their products in the newspaper. Do not buy anything from YouGarden Limited”
“Ordered 3 lupin plants 27 May and they eventually arrived17 June. Half dead plants and customer service ignore my e mails. Dreadful customer service. Don’t buy off them.”
“Ordered a bare root Peach tree, when it arrived soaked and planted straight away. Fast forward several months and no sign of foilage or bloom so contacted them, was tols sorry cant replace as out of stock choose a replacement for the value of the plant which basically there were not any I wanted but no mention of the refund of postage which was nearly as much as the tree. I have told them I want a full refund and will not be using again. Seems they must thrive on new customers who are not aware of their shoddy service or poor plants.”
“Placed my order on the 7th June and was told my order would be with me 7/10 working days. Its now the 21st June and still not received nothing. you can't contact no one as I have tried a few times and when you send a email you get a automated reply by a robot the customer service is awful really disappointed and won't be ordering from them again got the cheak to ask customers to become members to I paid £5 to get a discount and to get special offers on other products what a waste of time 😡”
“I have ordered with you garden for a few years now and have always been very pleased with my order and the way it is packaged this year I ordered hanging baskets and I am so happy and impressed thank you so much you garden will always order from you and have got my daughter ordering from you now”
“Ordered 2nd May, email informing of dispatch 20/5, delivery promised within 3-4 working days, still no sign of plants on 14th June. Apparently still waiting collection. Their server actively rejected my email querying where my order was. Phone number is premium number. They are clearly in breach of contract.
DO NOT USE THIS COMPANY”
