“I ordered plants on 19th May , delivery was 7 to 10 days. I still haven't received them and its now 10th of June. They were dispatched 4 days ago and sitting in a couriers warehouse or van and I've received no updates. I can't imagine when they arrive they will be in good condition. Dreadful service 😪”
“Dreadful company! Orders take ages to arrive, when chasing it very rude customer service girl. If you can get through didn’t 3 days sending emails and ringing. Do not use if you want something quickly! I asked for a refund I expect I’ll have to chase that too!!!!!”
“Awful company, orders on the 25/05 still not received the plants, probably dead by now. Today is 07/06, customer service doesn't exist. Sent them 3 emails now, contact number is premium rate, no tracking provided etc. I should have read the reviews before ordering, will never buy from them again or recommend them.
Have opened a case with PayPal to try to get my money back
Would give them 0 rating or a negative rating if I could”
“Appalling
3 dead and dying Fushisja Trees delivered .
2 replacement Trees deliver in even worst state - dried out, broken and damaged transit packaging useless - "Expert Packers ?"
Response from Customer Service - absolutely nothing
Wasted my money with YouGarden - avoid and go to Garden Centre”
“Late delivery, no communication until emailed several times, refusal to cancel order claiming dispatched but won't provide delivery eta or tracking information. Shocking service, far better places to get plants.”
“Terrible customer service. I ordered 3 hanging baskets and received 2 that weren't great anyway. I sent two emails with no response and then rang. They told me they had sold out so we're processing a refund. I don't believe they would have done anything unless I asked. No apology email or anything. Never again. Rubbish!”
“Ordered two hanging baskets. Delivery 7-10 days but will receive notifications prior to dispatch. Two weeks later - nothing and no response to emails. Paid by Paypal so claim submitted.”
“I ordered with YouGarden around 14th May, was told 7-10 working days for delivery. When I enquired why the plant wasn't delivered I was told it is out of stock and will be back in stock 29th May. Then told to wait another 7-10 working days for delivery.
Should YouGarden be advertising and taking payment for plants they don't have in stock??
Still waiting!”
“Placed order in April and got an email saying that I had to wait until end of May for delivery as one item was not available despite their website only saying they "generally ship all goods together" I would have thought that for tubers and plug plants they would have made an exception. Eventually got them to send a partial order only to receive 20 tubers that just burst in my fingers. Got a replacement of 20 garden ready plants sent in a box twice the size of the goods that we very battered as no extra packaging put in to stop them rolling around. It is now June and I still have not received the rest of my order that should have been in the ground 3 weeks ago and got no response to emails as to when I would receive them so I cancelled the rest of my order. All I need to do now is ring them back and cancel my subscription as I NOT be using them again. You pay for what you get and the few plants I received were not the best quality.”
“Terrible customer service ordered 2 palms on offer, only received one ,Rude customer service who just fob you off, generic email response, still no 2nd palm ,scammers”
“10% of delivery was dead. I was promised replacements. Yodel said they had them then said they couldn’t deliver and I should contact the seller. Seller just gave me a tracker number but yodel had no tracker. Complained to seller but no response.”
“I ordered from yougarden 12 sweetcorn plants x2 @ £7.99 each (24 plants in total).
The plants arrived last evening - 23/05/2024 - within the delivery date quoted.
This morning I opened the battered box to find two green plastic containers in which were 12 plants each. The top of the plants has to be "folded over" to fit the containers thus causing some of the stems to break and some leaves to be damaged. I tried to salvage as many of the plants & pot them up in readiness for acclimatising them to plant out in my allotment. Unfortunately some plants wre unsalvageable - at least 6. Others I have supported with sticks & ties to keep them upright hoping they will recover. I will not be surprised more die as a result of the damage.
I have taken photos on my mobile but have no way of sending these as proof of my claims.
Must say how disappointed I am as at some point the plants must have been very healthy. Yougarden ought to be aware of the compatibility between theheight of the plants and the packaging. Having to fold over plants to tall will certainly cause damage as I have experienced. The battered cardboard box is neither here nor there as the plants would/should have been protected within the plastic transport medium.
Not sure how delivery made but I have stated by Courier.
Unable to attach photos which are on my mobile and not on my laptop.
Order made via ebay - order number 26-11573-8857 Item number 335387309101”
“I am very unhappy with the service provided by YouGarden. Order placed over 10 days ago, no email on follow up or if purchased items has been discharged. Rather all I am bombarded with are emails about their products and sales!!!
I have tried emailing kept bouncing back and at some point says mailbox is full and try later. This is ridiculous and I can assure you that I will not be using them again. It is much quicker and easier to visit one’s local garden store.
Terrible service should have read the review first.”
“If I could give less than one star, I would. DO NOT waste your money on this company. I ordered a rose in memory of my husband who passed 6 months ago. The rose arrived after several days in transit wrapped in a flimsy bit of clingfilm and no compost. It was completely dry. I've fed and watered it and bought special feed and compost. The roots are completely dead. Customer services are ignoring my emails. I too wish I had read the reviews before purchasing. I had hoped to have scented roses for my husband, I'll have to go to my garden centre who care about me”
“Warning: avoid YouGarden! First delivery: waited about 5 weeks for two magnolias, pre-paid, total cost just under £60. When they arrived they had been nearly 2 weeks in transit. They were bare root plants shoved in lightweight compost, not grown in pots. Leaves: some brown and shriveled, rest yellow, droopy, chewed and half dead, roots completely dry. YouGarden hostile Customer Care Service representative said I myself had asked for Yodel to postpone delivery for 2 weeks. Completely untrue and ludicrous. Now they are ignoring my emails. Second delivery arrived today, ordered 6 weeks ago. 3 alliums, approx £27, arrived rotting and slimy, flower stalks cut down after flowering. 3 miserable Himalayan poppies about 1.5 centimeters high had completely dry roots with a centimetre of moss in plugs. I shall not touch this firm again.”
“Slow delivery poor customer service refused to refund I wish I look at reviews before I purchased will be taking future. Be careful with this company do not recommend.”
“Plants that die, customer service that does not care. You garden, just don't involve them in it. Use your local plant centre or try another mail order company that cares. I spend hundreds every year and they are the one I will never use again. Please avoid”
