“I ordered a mushroom kit in September, it arrived in good time and i was looking forward to plenty of 'home grown' mushrooms, to date i have had 4.! I rang to complain only to be told i haven't given the kit long enough to produce more mushrooms. I maybe wrong but i feel let down by the attitude of the lady on the phone and your company, i followed all the instructions to the letter so something can't be right, hence the 2 stars...”
“The plug plant I received looks nothing like it was shown on the website. It doesn't look healthy at all and certainly won't be flourishing to plant out in September. The 1st picture is what they say it should look like, the 2nd picture is the reality. £9.99 I have paid for this, I could have purchased an established one for a bit more. They have advised they will look at my complaint if the plant hasn't started flourishing in 30 days. It looks on its last legs which they don't appear to be acknowledging this”
“2 Gardenias 'Celestial Star' ordered and received February 2021. They didn't look in great shape but I looked after them in our greenhouse until it eventually became obvious that neither had thrived. It was now early May and these gardenias were out of stock. It was not possible to get through on the freephone number, so I emailed Customer Services. Response from Yougarden said I could choose anything else to the same value but it had to be order via Freephone.
Today (June 21) I did get through on Freephone and spoke to Alex who was very helpful and said 'Celestial Star' is back in stock if I would like replacements, which I have agreed to. Still need to pay £6.99 P & P as outside the 30 day guarantee. This seems to be to be counter-productive for Yougarden as it is better for customers financially to reject plant/s within 30 days even if it's not yet clear whether the plants will survive. I suggest that perennial plants should have longer than 30 days with customer to assess viability before re-order triggers further P & P.”
“Wrong rose sent. Two emails sent were unanswered
Phoned and got through after 10 minutes. Person at end was helpful but onus was on us to organise return. Decided to keep wrong rose as too much trouble to return. Will not use again. Third email of complaint still not answered”
“Plants arrived in poor condition. Some died, as expected, within a few days. I took photos and emailed one month ago and twice since Still no response. Will not use again due to lack of response and help,which is a shame.”