Yougarden Reviews

1.3 Rating 253 Reviews
6 %
of reviewers recommend Yougarden

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Yougarden 2 star review on 12th July 2022
Justine
Yougarden 2 star review on 12th July 2022
Justine
Yougarden 1 star review on 29th June 2022
Mr L Dee
Yougarden 1 star review on 9th June 2022
Julie S
Yougarden 1 star review on 9th June 2022
Julie S
Yougarden 1 star review on 9th June 2022
Julie S
Yougarden 1 star review on 9th June 2022
Julie S
55
Anonymous
Anonymous  // 01/01/2019
Mum placed a order,unfortunately it was damaged on delivery.I sent a Email with photo attached got a swift reply saying no need to return and they would re send mums order free of charge.Very pleased with the prompt service that was provided.
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Posted 1 year ago
Changed my mind. After phoning a second time got a really helpful person who has arranged a refund for the begonias and a replacement for the Busy Lizzie. The first assistant was poor and unhelpful but had I been treated like this in the first plsceI would not have posted my previous review. So sorry is due tomorrow o this company from me.
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Posted 2 years ago
I left a poor review about this company when 16 lavender plants arrived instead of the 40 I had ordered, and the initial response to my contact was dismissive and seemingly disinterested. However a few weeks later, someone from You Garden contacted me and was helpful, efficient and my order has now been completed, with healthy looking plants, which were delivered on time, as agreed. So, to set the record straight, a way to go, but perhaps there is hope!
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Posted 2 years ago
Two holly trees arrived with red plastic berries attached .Unbelievable .Claimed it was pollution had lost real berries .Rubbish
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Posted 3 years ago
I first started using YouGarden last year when I had a totally new garden to plant. I originally bought a pack of 3 dwarf buddleias and later on bought a tree. I also bought plants this year before coved 19. I was initially quite impressed by their service as I ordered the plants and they came within a reasonable length of time whereas other companies I have used before take the money for plants and then see to grow to order leading to waits measured in months I first became somewhat dissatisfied when I tried to invoke their lifetime guarantee as one of my buddleias died. I did not notice that their phone number was a premium rate number until the call used all the credit on my phone! My understanding of the law is that all companies must now publish a standard rate phone number and as far as I can tell YouGarden is clearly in breach of this. There is also a catch in the lifetime guarantee. If you ask to have a plant replaced under the lifetime guarantee you have to pay the £6.99 postage charge, and YouGarden have not been willing to include the replacement plant in with another order. I do not remember hw much the buddleias were originally but they were not much more than £6.99. I have bought more plants from them recently than I would have done if it were not for covid 19 and they have all come, all be it later than I would have expected but yesterday I received an Apple tree with leaf curl. I find this really unacceptable as this could potentially infect every other tree in my garden, and it actually came in a delivery of four trees. I have sent them an email about the tree which is covered under their 30 day unconditional guarantee, but of course I can’t burn it until I get a response from them. Long waits for deliveries and customer service only by phone seem to be par for the course under covid 19. I am currently trying to find out what has happened to a cosmos that I ordered from Sutton’s in March. My concern is how the customer service is provided under normal circumstances, the lack of a standard rate phone number, which I think is a matter for trading standards, an whether the guarantees are genuine. I may post again when I find out!
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Posted 3 years ago
Yougarden is rated 1.3 based on 253 reviews