“Appalling customer service. I ordered some pansies and a perennial. After a couple of weeks where I didn’t receive any updates on dispatch I contacted the company for an update and was given a dispatch date of the end of September, some weeks after I made my order. At the beginning of October I had to contact them again to ask where my order was and was given another date of 13 October. I was informed that they would not send the order until all plants were ready. I then received the perennial on its own, and an email saying the dispatch date would be the middle of October. It’s now 18th and the information hadd so not been updated. It has felt like pulling teeth to get any information from them and I have just cancelled that part of my order. Seriously disappointed - surely keeping customers up to date shouldn’t be that hard?”
“Wished I’d read the reviews before purchasing.. ordered a toffee tree and a Jasmin plant, both came in extremely poor condition , paid over £60 for both (above garden Center prices)!, sent photos, return accepted, returned at post office, said they never received them (even though I have Amazon tracking number ), refuse to refund. Disgusting. I’ll keep fighting for my money but shabby behaviour to say the least .NEVER AGAIN! Local garden Center for me in future”
“AVOID. Unreliable, not honest and completely hideous customer service. Plants on order for months, told the whole preferable be delivered today, 26th june. Called to find out time of delivery to be told by the most belligerent and obnoxious customer service person I've ever had the displeasure of dealing with, that they hadn't been dispatched and half of the order wasnt even available. We've planned the whole landscaping of our new garden around this order and spent £1600.00. We've now cancelled the order which will take 14 days ton process!!!! Funny how it doesn't take that long to take your money when placing an order”
“Order made on 9 may didnt arrived till june 3 dispite calling the company no word from them till 2nd june then on 3rd of june the box arrived i opened it only to find two dead hanging baskets ive sent the company the photos and asked for a refund of £39 still nothing !”
“i bought a bareroot cherry bush from you 8 years ago plenty of blossom then developing fruit falls of, so far only had half a dozen pea sized fruit. very dissa pointed. will not buy again does not produce as promised.”
“I ORDERED SOME PLUG PLANTS AND WHEN THEY ARRIVE THEY WERE ALL VERY WET AND ONLY 3 SURVIVED SO I COMPLAINED AND WAS TOLD A REPLACEMENT WOULD BE SENT OUT THIS NEVER ARRIVED AND WHEN I COMPLAINED I WAS VERY RUDLY TOLD THE ORDER HAS BEEN PLACED AND YOU NEED TO WAIT 7 DAYS FOR IT TO ARRIVE, THIS IS NO GOOD IF IT IS PLUG PLANTS AS THEY NEED TO ARRIVE QUICKLY FOR THEM TO SURVIVE. I FEEL THIS COMPANT ONLY WANT YOUR MONEY AND THEY DON'T CARE ABOUT THERE PLANTS . THE POSTAGE IS VERY DEAR AND NOT WORTH THE PRICE WE PAY I SHALL NOT USE THIS COMPANY AGAIN, THEY ARE A RIP OFF. I SHALL BUY ON EBAY AS POSTAGE IS FREE IF I CANNOT FIND WHAT I WANT IN THE GARDEN CENTRE.”
“Absolutely perfect plants!
My order arrived as scheduled and in absolutely perfect condition.
The plug plants I received are by far the very best I have ever had via mail order. I cant recommend the company highly enough
I also had some fruit trees delivered last year and they too were packed beautifully and in excellent condition Great company!”
“I purchased a bush cherry tree a few years ago..Porthos I think it was called. Through my neglect it died. I contacted you garden and they replaced it. I was really thrilled..I told them it was my fault. I have given them lots of orders since and I for one am really delighted with the strong young plants I have received. Also Ioved the free bee book I got and lately free secateurs.What is to complain about ? Excellent company..highly recommend ! Rosemary Smith”
“I will never buy from this company again, plants arrived packed upside down and virtually dead, b&q clearance 50 pence plants are better than these, 20 odd pounds down the drain !!”
“Plants (garden ready pansies)'in transit' for five days..arrived dried out roots . (AND they do not always do well even after a good soak)Box upside down. (Sort your courier out You Garden!..they are affecting your business and its not fair on customers). Really disappointed as I had just joined their garden club and this puts me off ordering again. On a . previous occasion they sent me wrong plants but I let it go.Despite previously leaving a good review they seem very hit and miss. but I will just cut my losses and like many others go elsewhere unless they improve delivery 'in transit' times and use better packaging and pack with more care.”
“Im discusted i ordered buy one get one free and got just one pack £13.99 for 10 nearly dead plants £20 with postage i can get them in my garden centre for £1.50 for 10 so please be carefull avoid dont buy from them.”
“This is the worst Garden centre that I have ever had the misfortune to do business with only had 2 different orders from this company the first order was faulty it was a double standard magnolia that failed to grow and I phoned to complain and I was refused a refund told customer service person that I would put a claim through the Small claims court which I did and got my money and the fee for the claim back
This time orders a Queen Elizabeth 2 Rose I was sent a Rambling rose complained about it and the company refund my money the person in pick and pack does not know one plant from another I have now been banned from this company they will not accept any more orders from me which I would not order from them ever again
As this company is a conn company
Send out any plant that they want and in my case I had to fight for my refund
I would not recommend this company you are better of going to your local Garden Centre at least you can see what you are getting
Beware of this company
Mr Nicholson”
“Late delivery, poor plants, under size, some damaged, wrong plants delivered, one order was costly rooted rose bushes they sent bare rooted roses in a plot with compost around as when lifted out of pot all the compost fell off! Service dept next to useless.”
“Buyer beware! I placed an order, it went through, had confirmation and order number. They took payment but no email confirm. Phoned them, they said order number didn’t exist, not got an order for me even though they’d taken payment and supplied a false order number which I have a screenshot of. Had to get refund from paypal(who were brilliant). I would definitely not buy from this company and in my opinion I would recommend people l buy from a different, reputable, honest company. YouGarden take your money then deny all knowledge of your order - and give false order number.”
“Packed 2 shrubs in one box one on top of the other. Quality was appalling dead leaves, snapped and bent branches. Sent pictures to Customer services who said they looked exactly as they expected. Not cheap and not worth spending a penny with them.”
“The plug plant I received looks nothing like it was shown on the website. It doesn't look healthy at all and certainly won't be flourishing to plant out in September. The 1st picture is what they say it should look like, the 2nd picture is the reality. £9.99 I have paid for this, I could have purchased an established one for a bit more. They have advised they will look at my complaint if the plant hasn't started flourishing in 30 days. It looks on its last legs which they don't appear to be acknowledging this”
