I vowed never to buy from them again but they have teamed with QVC so I ordered the black garden tubs,but before ordering I told Qvc that you never get what you order from yougardens and I would be sending tubs back if they were wrong,They arrived today and they were wrong not anything like the ones presented and shown on qvc.No invoice as they come direct from yougarden.Thank goodness I made them put my concerns on my account before I ordered them and they have watched the presentation and I am sending my photos in and they agreed they were not the ones I ordered, as if you ring yougarden you get nowhere,they are rude,no customer service at all.In fact I did ring yougarden and she was talking over me but I looked for the black tubs on their site , they were there but no quarantee you would get those ones. Have had plants from them back awhile and they arrived dead,badly packaged, poor things were bone dry and the rose food that was supposed to be a freebie was well out of date. I have emailed QVC to thank them for their input and just said I didn't understand why they entertain such a company.still I am not the only one,my family now do not shop with them as my sister had a bad experience with them it is not worth the stress,its a shame as these large pots looked just what I needed.