YouGarden now supply direct via QVC uk. All plants are shipped direct from YouGarden and I've had cause to complain several times with QVC re the state of both the plants supplied, and the condition in which they have arrived. On each occasion, QVC have refunded my money. Enough is enough. Another order just arrived, water poured out of plastic container and plants in pieces. Rang QVC who are sending me a refund. I was also told they they had similar complaints from their customers regarding YouGarden. I have cancelled other orders from YouGarden - hopefully they'll get their act together soon.