Dreadful! Same as many of these. Spent over £100 on plants most of which either never grew (rotten strawberry runners, dead shrubs). Went to the trouble of calling, then sending in photos, got lots of « sorry we are so busy- we will get to your email soon » automated email excuses, but no follow up, despite chasing 3 times. Am now going to put in a data subject access request and then sue them if I don’t get a refund, because I am a lawyer and feel annoyed enough about the dismissive approach to customer service to take the time to do so. Will also complain to Radio Times where they advertised as they are clearly targeting older people and the magazine should not be associated with this.