dreadful company and customer service - last year ordered 5 roses only 1 had green shoots on it - 1 nearly dead and 3 completely dead and one has just about survived - was asked to wait to contact CS because of covid and unfortunately I left it - I just ordered 12 fushias only 11 in packaging which had not been secured - very poor quality plants - now 2 of the remaining fushias have died - also ordered 3 Echinacea Green Twister premium price and very small plants one of them looks to be nearly dead - after contacting customer service with several terse emails - they will only honour their guarantee if I pay £6.99 postage again - they are sending out dead or very inferior plants and making customers pay again for the privilege - will not be ordering from this company again and will make sure that I tell everyone that I can