I bought a plant from them, followed instructions with regards to planting and care, but sadly it died. I called customer service and they said send them a picture as all their plants have a replacement guarantee. I did as instructed, called CS to find out how much postage I would need to pay for the replacement, and was told the didn’t have a guarantee after all even tho I received an email saying it did. Since then I’ve tried many times to speak to someone, I’ve sent emails, but they are now ignoring me. I’m shocked and saddened by this lack of respect for not only their customers but the plants they sell. customer service was shocking as well.