ordered a rose and a clematis, when they arrived the clematis was obviously dying but we thought we'd give it a chance and plant it, the rose looked poorly too. Within a couple of days the clematis was totally dead. When I contacted customer services by email sending a photo I was given instructions on how to plant and grow it which is difficult with a dead plant. After some emailing backwards and forwards I was promised a refund which I am still waiting for 17 days later. Having rung today I am told I have to wait another 10 days for the refund with no real reason given other than it has been requested but not actioned. She then hung up on me. In the meantime the rose has also died. I would never order from this company again. Beware the quality of plants is appalling and the customer service matches this.