I've used Ashley Palmer to book my trips for the last 2 years and he has been excellent throughout. He has tailored my trips to my specifications and has listened to my needs instead of fobbing me off with the best deals. Whenever I have wanted to change a detail, it has been no problem and his responses are always prompt and polite. I work in a service industry and so always appreciate it when what I receive is what I think beyond simple customer service. I also believe that once you find a place that gives you what you need, there is little reason to look elsewhere, so he is an asset to YGT as well as a credit to his profession.