Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,169 Reviews

92 %

of reviewers recommend Your Golf Travel

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Metrics

4.6

Based on 3,169 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 3 months ago

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Posted 4 months ago

“I booked a 1 night 2 round stay for 2 people. payed same day, they cancelled 2 day before we went saying the hotel had cancelled, its been 14days now and still no refund or reply to my email.”

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Posted 5 months ago

“We were due to travel to Cotswold in early April. We were concerned as the course was closed due to excessive rainfall. I phoned YGT and they said that as it was not certain we would be able to play we could rearrange our booking to a later date which we agreed to do. We then made alternative arrangements to play elsewhere. The day before we had been due to travel I received a phone call from YGT to say that as the course had now reopened we had to go. This was now not possible. YGT refused to honour the information they gave us and so now we are nearly £1000 out of pocket. Do not use them, they are a bunch of cowboys!”

Helpful Report

Posted 6 months ago

“Booked a trip many months ago, and needed to amend the booking due to issues with two of our party and their health. Emailed several times, left voicemail, and even spoke to the booking agent, but i have still not been contacted. They said if it was within 28 days it would be free to change dates, but due to their delay it has now gone past the 28 days and still no contact. I am waiting to see if/when they do get back to me they try and charge me, even though i made contact over a week earlier. Very poor customer service after money has been taken”

Helpful Report

Posted 7 months ago

“I wish I’d read the reviews before I made my booking 🤦‍♂️ Yourgolftravel never confirmed my tee off times with the golf club, I was waiting for the pro shop to open early on the Sunday morning for my first round to be told they didn’t have anything booked in under my name and I couldn’t play, YGT eventually contacted me after several times chasing my end to advise they could get me booked in for x3 days consecutive, not what I wanted as I’d planned to do other things however I didn’t want to risk anything further, I can simply say what a waste of time, Fuerteventura golf course is poor, GUR everywhere, the 18th hole is the most ridiculous hole I’ve ever played (temp tee in place due to how close people’s villas are to the course itself) some tees are horrendously bad, greens were fine, fairways were ok, range best part of this establishment, I can’t even imagine why YGT would recommend this place, never again YGT offered me the chance to play another course at an additional cost for x2 rounds with no refund on the x2 rounds I had already paid for at Fuerteventura golf club. First time in Fuerteventura first time I’ve used YGT- lesson learned I won’t be going back to either again.”

Helpful Report

Posted 9 months ago

“Scandalous service, 16 golfers booked onto Las Flamingos, Estepona, staying in Benalmadena over 1 hour in distance. Pick up time agreed for 10.30, waiting 1& half hour, never turned up. We told to get taxis at 12.30 for 1pm t off time, this is rush hour through Marbella over 1 and half hours. No golf refund for 16 golfers, simply unacceptable.”

Helpful Report

Posted 1 year ago

“What a joke, booked last October, 11 months in advance for belek Turkey, we asked for tee times around 10-11am, no problem they said, when I got confirmation after we had paid the full amount £22,000 they sent tee times 3-4 hrs earlier tee on on day at 7.06, no breakfast as restaurant not open, all five tee times changed to latest 8.18, and they have changed courses, yourjoketravel more like it”

Helpful Report

Posted 1 year ago

“Absolutely shocking service. We booked a once in a lifetime trip to play Pebble Beach. On arrival, neither room not golf had been booked. The hotel staff were superb and got us sorted but YGT ignored emails and phone calls to get things sorted. No apology update or resolution from the agent we had booked it with. We only found out that YGT had eventually paid the hotel from the hotel, not YGT. They have no concept of customer service and totally incompetent. If rumours are true and they are in difficulty, it is easy to understand why.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Experienced an issue on my trip to Portugal where the teetimes booked by YGT for two course over two days weren’t the ones shown on the itinerary they gave us. We were dropped off at the first course by the transport subcontractor company for YGT and only after trying to check in at the course reception were we aware of their error; the transport company had left by then and after ringing them they were unable to transport us to the other course as all their drivers were busy on other jobs. We then arranged a private taxi to take us to the other course, paying in cash to the non-English speaking driver (and do not speak Portuguese) and not able to get a receipt, along with us running late. I reported the issue to YGT and was looking only to be reimbursed the cost of the taxi (€55) but after several phone calls and email to YGT where they acknowledging their booking error and apologising for the mistake they are flat-out refusing to pay the cost of the cab fare because I don’t have a receipt (even though their subcontractor travel company agree with the situation and corroborate the series of events). Despite this error, I would have still been giving YGT a good review as mistakes can happen, however it’s how mistakes are dealt with that’s important; but after the shambles of a ‘customer service’ interaction I can only recommend people avoid using them. This company has really gone downhill recently! Ultimately if there is an issue with your holiday booking, it’ll be up to you to sort it out their mistake, and worse still it’ll be at your cost!”

Helpful Report

Posted 1 year ago

“Just back from week in Portugal at Lagos- transfer times were all on time , hotel and courses were all good - one course had a later tee time which made it close finish to pick up but not major problem - when I tried to write a review on the link YGT sent me to do it I got a “ this request has been rejected” screen ? All in all excellent service though”

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Posted 1 year ago

“Cowboy outfit. Only discovered upon arrival in Tenerife that our promised and contracted tee bookings for a weeks golf were not in the mornings as we required but instead all immovable afternoon reservations, which YGT knew from the outset but did not tell us. We would not have booked this holiday! YGT lied to us about the tee times and their Customer service following complaints were dreadful. Did nothing but avoid the issue with excuses. We have other unfortunate and questionable tactics used by YGT but what’s the point, they don’t care. Don’t use this cowboy outfit.”

Helpful Report

Posted 1 year ago

“Don't book anything with this company. When things go wrong (their fault) they do nothing to sort it and leave you chasing for 3 months - Appalling customer service and no one ever calls you back when they say they will. Given up chasing and will just forfeit my money. Use them at your peril”

Helpful Report

Posted 2 years ago

“Bucket list trip of a lifetime to play Sawgrass, Bay Hill and a few others. The flight was due the day before Hurricane Ian hit Florida, no support the day of leaving. YGT were happy and prepared to let us fly into a life threatening situation with no clarity. This was clearly as a result of them being more interested in the revenue, rather than the safety of their customers. Over 100 people lost their lives as part of the Hurricane, the worst in over 20 years to hit the USA. The President of the US declared it a national emergency, and residents advised to evacuate the area. Since that nothing but pain, no answers, no clarity with over £20K spent between 8 of us. All courses were closed through the duration of the Hurricane. 2 months on countless phone calls, emails and hours spent and no resolution, not any willingness to help. It is clear that their hope is the problem goes away after a period of time and they retain the revenue for nothing delivered. In fact fundamentally they wanted to charge us again for the full trip to re-schedule the trip! This company is nothing more than a market trader. The mission statement around customer excellence and satisfaction is false advertising. They do not worry about anything other than revenue. Do not go near them for any significant investment into a big golf trip.”

Helpful Report

Posted 2 years ago

“Held off on leaving a review for 6 months in order for YGT to make amends by apologising for the many issues/errors that ruined my familys once in a lifetime trip, and following through on the promises they made during and after the trip to refund extra expenses incurred. If you are thinking of taking a golf trip, book it yourself or go with another provider as this company are incapable of booking a flight for 4 people let alone look after an entire holiday. I had to book extra flights, extra hotels, re book seats etc all after I paid them to book for me and have not received any of it back and they will not return any of my calls. I was booking a once in lifetime trip for my parents and decided due to the importance and distance to use ygt to make sure everything was done right. booked the trip and paid deposit in March 2021, booked and paid for flights in Oct 2021 and everything looked fine. 2 weeks before Christmas they increased the price of the trip by 30% with no explanation given as to why they did not update me earlier in the year. Prices were released during the summer and I would have had time to change the trip or come up with the extra funds. I suspect they had forgotten to book the accomodation at all until I questioned its adsense from my itinerary hence they only discovered the price change after that. No apologies or explanations given to this day. Flights were a disaster from the moment I tried to use the booking reference to purchase assigned seats. References didn't work, airline informed me only 3 people were booked on the flight instead of 4, ygt took 4 weeks to resolve this only doing so 2 days before we were due to travel, flight home same issue occurred even though i asked them to triple check the booking to make sure all passengers were booked in. When we arrived at the airport again, 3 people booked on. had to purchase the flight ourselves as they were not able to do it in time to make the flight. 2 of our party were 70 years old and one of which had to get their clubs and go back through security and check in again at a connecting airport because of the mess with the tickets. I'm not a travel agent but a child could book 4 people onto a flight using the website so how ygt 'experts' made mistake after mistake after apparently checking everything thoroughly is shocking. Their customer service seems to have a once a month email policy and do not follow through on any callbacks, updates etc. Between the mess with the price, the disaster sorting flights to get home, the promise of refund for extra flights booked, paid seats that we lost when they changed the bookings etc, it was a mess and I would avoid them at all costs. They do not engage once you have paid up and judging by the amount of bad reviews the company is heading in one direction. The support staff should be ashamed with the service they provide (if any), at this stage they are just ignoring customers in order to not pay owed money, they wouldn't last a day in any other business.”

Helpful Report

Posted 2 years ago

“Booked a once in a lifetime trip with YGT for my Brother-in-Laws 50th Birthday. Booked to play both TPC Sawgrass and Bay Hill in Florida. No problem with the booking and all was going well. Unfortunately, once there we ran into Hurricane Ian. Not YGT fault at all as they cant control the weather. However; what they can control is the level of service given to their customers whilst stranded in another country, which was none existent! We received one phone call to advise that the accommodation for later in the holiday had been cancelled and they would find alternative accommodation for us. I called back upon getting the Voicemail to be told that the team had gone home. This was 6pm UK time and I would have hoped there would have been someone there to assist especially when they knew a hurricane was about to hit Florida to assist with us and other customers, of which there were many in the same hotel. The very same evening, we were then told we needed to evacuate the hotel we were presently in. Again, we reported this to YGT and due to the time difference, left this with my wife to sort hoping we would have a solution for when we woke in Florida. How wrong could we be! We had to source our own accommodation and transport in a hurry and as an emergency. Zero support was offered by the hotel or YGT. I emailed my contact at YGT to advise him of the new address we would be staying at. Didn't get a reply to acknowledge or ask if we are okay. Once the hurricane had passed our location, we received no communication from YGT checking if we were all OK or needed anything. We didn't even get a call to check if we had made it back to the UK OK! This was a party of 8 golfers and YGT didn't care one jot if any of us were safe! Upon my return, I tried to connect with my contact, who was far too busy to speak to me. Then finally a reply some 3 x days after we arrived back from Customer Services, saying they would take this case and they were extremely sorry and the service fell well short of their standards. They would open an investigation and come back to me. Still waiting to hear from them even after many attempts to speak to them. Their own deadlines have come and gone and still nothing. The Duty of Care provided is a joke! DO NOT WASTE YOU MONEY - THEY DO NOT CARE FOR THE CUSTOMER!”

Helpful Report

Posted 2 years ago

“Twenty people aiming to play at PGA Catalunya and El Prat, Barcelona. An entirely normal trip. You’d think YGT must have done this a hundred times using established local providers and hotels. Well, you’d be wrong. A mixture of inadequately trained staff and poor internal systems - along with a bloody awful local bus company - meant that the trip was poor in extremis. YGT is trying to heap all the blame on the local bus company instead of manning up. They have admitted the shortcomings but steadfastly refuse to entertain any refund or credit note. £15K they took off us, and that didn’t include the flights! I wish we had organised the trip ourselves. We would have done a better job.”

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Posted 2 years ago

“Been golf traveling with YGT for many years, no more. This year booked at El Rompido Hotel very nice, on the Sunday golf transport failed to turn up for the 1/2 hour trip to golf. Phoned YGT without a answer, on return they repaid transport cost, but did not repay missed golf tee time monies. Which should have paid for the replacement game we played at the above hotel. YGT liability is missing once you party leaves the U.K.”

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Posted 2 years ago

“After booking and paying for a three night stay in Islantilla we have never received confirmation of our stay after many requests and have been forced to book elsewhere”

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Posted 2 years ago

“We are due to go on our away weekend next week to The Forest of Arden. I cant believe it is actually happening and I am sure it will go pear shaped. I wanted to let others looking to book through Your Golf Travel to choose another supplier and not to bother with these guys. I must have spent hours on the phone trying to get answers and am often told that the contact is busy and they will call back. The only time they did call is when they wanted final payment. There are 26 people on this trip and quite honestly the service YGT has given me is, to be kind, bottom basement. I really have no confidence in these guys. Steer clear!! Below this survey there is a questionnaire for me to complete, it asks how quick did anyone reply to your queries, unfortunately for some reason there isn't a box to tick that says "never". So frustrated....”

Helpful Report

Posted 2 years ago

Your Golf Travel is rated 4.6 based on 3,169 reviews