Bucket list trip of a lifetime to play Sawgrass, Bay Hill and a few others. The flight was due the day before Hurricane Ian hit Florida, no support the day of leaving. YGT were happy and prepared to let us fly into a life threatening situation with no clarity. This was clearly as a result of them being more interested in the revenue, rather than the safety of their customers. Over 100 people lost their lives as part of the Hurricane, the worst in over 20 years to hit the USA. The President of the US declared it a national emergency, and residents advised to evacuate the area. Since that nothing but pain, no answers, no clarity with over £20K spent between 8 of us. All courses were closed through the duration of the Hurricane. 2 months on countless phone calls, emails and hours spent and no resolution, not any willingness to help. It is clear that their hope is the problem goes away after a period of time and they retain the revenue for nothing delivered. In fact fundamentally they wanted to charge us again for the full trip to re-schedule the trip! This company is nothing more than a market trader. The mission statement around customer excellence and satisfaction is false advertising. They do not worry about anything other than revenue. Do not go near them for any significant investment into a big golf trip.