Your Golf Travel Reviews

4.6 Rating 3,164 Reviews
92 %
of reviewers recommend Your Golf Travel
4.6
Based on 3,164 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Read Your Golf Travel Reviews
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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous
Anonymous  // 01/01/2019
Booked a trip with these, paid up front did not hear anything for days until I emailed them, I was then told the hotel I booked was now not available, I was offered an alternative which I looked up and it was advertised cheaper elsewhere, after arriving today the hotel is a dump! Will not use company again!!!
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Posted 7 years ago
Dear Keith Thank you for your feedback. The Customer Service team will be contacting you for more details. Debbie
Posted 7 years ago
The staff at the hotel were very good but the standard in the restaurant has dropped since we stayed 5 years ago. Included in our package was a Buffet Dinner. This consisted of a poor salad selection for starters, chile con carne, Mexican chicken wraps , rice, roasted potatoes ( that looked as if they h ad been there all day and a seafood paella. There was a solitary prawn on the top of a full chafing pan of this. None of it looked very tempting and we paid extra for a la carte dinner. More of a pub lunch menu than dinner! When the bill came 12.5% had been added and below this was gratuity and a space, cheeky!!! Breakfast was fine but the restaurant looked like a transport cafe with bare tables other than a chunky mug and side plate with cutlery in a napkin. At least it was a linen napkin! The golf course was a bit soggy but not surprising as there had been flooding in bBirmingham the day before. Wildlife was wonderful.
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Posted 7 years ago
Dear Amanda Thank you for your feedback. Your Golf Travel are saddened that you were disappointed with your experience. We will contact you directly about your comments. Debbie
Posted 7 years ago
When I spoke to Sam on Saturday, he said that he would send me an email to confirm that I had the £100 off with the England Golf association with YourGolfTravel. I did not receive that email. I phoned on Monday morning and confirmed my booking and paid £160 deposit. I was told that 'when Sam arrived, he would send me an email to confirm'. It is now late on Thursday evening and I still have not received confirmation of my booking. This is extremely poor. I expect to have confirmation by email now without delay.
Helpful Report
Posted 7 years ago
Dear Ann, I will get in touch with Sam for you about the £100 England Golf Voucher and ask him to please clarify this for you. I am sorry that there has been a delay, and I will as him to make this a priority when he is back in the office. Kindest regards, Emma
Posted 7 years ago
On-line booking was easy,but when I got the confirmation e-mail,I was TOLD that only upgraded rooms were available for our 1 night stay at the Roxburghe so we (a party of 4) "had to pay" an extra £40 that very day. There was no offer to try an alternative date or cancel the booking. I e-mailed your customer relations dept. informing them of this and saying how disappointed I was - the lack of "ordinary" rooms should have been made known before the booking was made. At this point in time I have had no response. Neil MacKinnon
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Posted 8 years ago
The booking experience did not meet expectations. Confirmation message contained completely wrong dates and one incorrect tee time. I've chased up tee time confirmation but still not recieved yet.
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Posted 8 years ago
Dear Nick, Thank you for your feedback about the booking and confirmation document. I will contact your sales agent about this, and get them to speak with you as soon as possible. Regards, Emma
Posted 8 years ago
We have travelled many times with this company and never had a problem until this time: no promised returned calls to alter a booking; no replies to emails confirming details and finally an email to me asking for my opinion of our booking when we haven't received a confirmation of such booking despite phone calls and emails. Hopefully this is a one-off and normal service will return but rather off-putting at the moment.
Helpful Report
Posted 8 years ago
Dear Stephen, thank you for the review and I'm sorry you've not yet received a confirmation yet. I've been in touch with the resort to have everything confirmed urgently. I've also sent you an email so please feel free to contact me directly if you need any further assistance. Kindest regards, Carol-Anne
Posted 8 years ago
I am still awaiting confirmation of my booking which I made last week. I am also still awaiting confirmation of my requested tee times.
Helpful Report
Posted 8 years ago
Dear James, Thank you for your booking with YGT. I am sorry to hear that you have not yet got your confirmation form for your trip. I will ask you agent to confirm the details and get this across to you. Sometimes it can take a little longer to get the confirmations from some venues, so please bear with us during this busy period. Kindest regards, Emma
Posted 8 years ago
Dear Lisa, can not give you 5 star at the moment, as I am still awaiting confirmation and documents for my holiday (and deposit) to the Dona Filipa Portugal, which I booked with Hugh, as soon as I receive said documents etc I will give you the relevant stars and feedback.
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Posted 8 years ago
Hi Ernie, thanks for leaving us your comments. I have checked our booking system and can see the confirmation was sent out to you yesterday. Please do not hesitate to contact us should you need any further assistance at: cs@yourgolftravel.com. Have a great trip and we look forward to hearing your further comments. Best wishes, Claire.
Posted 8 years ago
I booked my golf trip on Thursday 21st January 2016 paying a deposit of £120. As of today, 27th January I am still awaiting confirmation of the booking, confirming the dates, hotel, golf course bookings etc. Despite numerous attempts to contact the individual at YGT dealing with my booking I have still not heard back from him.
Helpful Report
Posted 8 years ago
Hi Philip, I'm so sorry to hear you are having problems. I have tried to locate you in our booking system but I am afraid I have been unsuccessful. Please could you pop an email to us here in customer services and we will take a look for you. The email address you require is cs@yourgolftravel.com. Apologies once again, I am sure we can get this resolved for you promptly. Kind regards, Claire.
Posted 8 years ago
Hi Lisa - Thanks for your request to rate the service. I am surprised that you have asked me to rate the service, as I thought you may have checked beforehand, as I am still awaiting confirmation of my booking? The initial booking and organisation was great; quick and responsive. YGT were able to sort all the times we wanted, so we paid our deposit. That was one week ago and I have heard nothing since. No confirmation. No receipt of the deposit. No thanks for using YGT. Nothing. I am a bit disappointed that the after sales service is so slow and surprised too as YGT are usually very good. Kevin
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Posted 8 years ago
Dear Kevin, Thank you for your review and booking with Your Golf Travel to Le Manoir. I have looked at your booking for you, and can see that the customer confirmation was sent on the 20th January by our team. I will advise your agent that this has not been received and ask someone to then resend this to you. This is a very busy time for our team and also the venues, sometimes it takes a little longer to get the confirmations for all aspects of your trip from each external supplier before we can send you all your final documents. I do apologise for any delay there may have been, and we hope you have a great trip. Kindest regards, Emma
Posted 8 years ago
After more than 1 week I am still waiting for an email with the golfing holiday details. This is despite making two telephone enquiries.
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Posted 8 years ago
Dear Mr Day, Thank you for your booking and review. I am sorry to hear that you have not yet received your confirmation details email - I will request an update from your sales agent and request this to be sent when possible. Thanks Emma
Posted 8 years ago
Hey Guys, this is one of those out of the ordinary events. The on line quote from the company increase twice when followed up by the representative, firstly through an additional payment for playing golf at a weekend, then up again following a decision that the whole on line price structure was wrong. They were willing to stand by the first increased price, but when it came to book the hotel the following day, the rooms were no longer available and the price increased again. Mmmm.
Helpful Report
Posted 8 years ago
Dear Mr Sexton, Thank you for your review about the booking process and the issue you have experienced with the pricing. Our online prices are always a ''from'' price and so vary on availability, and the day of the week in which you visit and stay at certain venues. The prices can change at the venue, and we have to adjust our accordingly. I do apologise for any confusion, so have asked for your agent to get in touch with you and ensure that all is OK, and you are happy with your package. Kindest regards, Emma
Posted 8 years ago
Booking proved to be a struggle. Quote did not arrive as promised. I had to do too much chasing. Got there eventually
Helpful Report
Posted 8 years ago
Dear Roger, Thank you for your review of the service provided. I apologise that were seemed to be some issues with the initial stages of your booking, this will be logged and looked into. But I am happy to hear that it was sorted by the team. I hope you have a good trip. Kindest regards, Emma
Posted 8 years ago
I am uncertain as to whether this is a silly joke or its a case of your left hand doesn't know what your right hand is doing in your organisation. I am extremely disappointed with various aspects of our attempt to book through you at Matfen Hall. Hugh Price has all the details. Despite the ambiguity of your offer I am talking to my other friends to obtain agreement that we accept your booking confirmation and will contact you further. Geoff Holmes
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Posted 8 years ago
Dear Mr Holmes, I am very sorry to hear that you are not happy with the booking you have made with us, and that the service was not what you would normally expect from Your Golf Travel. I will contact your agent and ask them to provide details of whats happened and to contact you to rectify the situation as soon as possible. Regards, Emma
Posted 8 years ago
The package is good as always with YGT, but agent response very poor unanswered e.mails and failure to present finished package which was furnished by customer services after another request.
Helpful Report
Posted 8 years ago
Thank you for your review. Your commetns have been noted and passed onto the management team as well as your agent. We do apologise in the delay in responses to your emails. This is always a service we look to improve and appreaicte your honest review. Kindest regards, Emma
Posted 8 years ago
I have sent an email for the attention of Lewis pointing out several discrepancies between what we agreed on the telephone and the last confirmation we have received from you. We are currently awaiting a response which confirms correctly all that was agreed. I trust you are in receipt of the email which was sent on Friday the 13th of November and refers to our required tee times all of which are to be as stated for the booking to be acceptable to us. Please reply by return or telephone me on 01482841190 or mobile no. 07801186644. PJBurton
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Posted 8 years ago
Hi Paul, Sorry to hear you have come to a few problems with your booking. I have passed your comments on to Lewis and someone will be in touch shortly. Apologies once again, Claire.
Posted 8 years ago
Great service last year .awful service this year.have spoken to five or six different people.quote given by one member of staff whilst a second member was at the same time sending an incorrect quote.still waiting for a reply to my email on Thursday reference the incorrect price.Not happy!
Helpful Report
Posted 8 years ago
Hi Trevor, I'm really sorry to see you are having some problems with your booking. I have forwarded your comments on to Rob and asked that he contact you to see what we can do to resolve the situation. Kind regards, Claire.
Posted 8 years ago
All booked and paid for! Still no confirmation of booking, tee times or accomodation????? Not happy at all!
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Posted 8 years ago
Dear Mr Harris, Thank you for your booking. I will contact your sales agent and advise them that the confirmation and other details have not yet been received and ask them to send these to you. Kindest regards, Emma
Posted 8 years ago
I played at macdonald hill valley on 26 and 27/09/15 . The courses were great , but a round of golf should never take 5 hours to complete . On each and every tee we waited between 5 and 10 minutes before we could tee off . The service in the dining room was shocking and the menu left a lot to be desired . The staff were very helpful , but because of the slow play I would never go back and and would not recommend it to my friends . Stop everbooking the courses . You spoil what should be a well deserved break that we are paying good money for !
Helpful Report
Posted 8 years ago
Dear Leon, Thank you for your booking with Your Golf Travel. I also would like to thank you for taking the time to come online and leave a review about your thoughts on the course and service at the hotel. If you wish to make a formal complaint to the customer services team, who can look into this for you, please email them directly on cs@yourgolftravel.com where someone will be in touch. Kindest regards, Emma
Posted 8 years ago
Made an initial inquiry for a weekend away in Essex at Stoke by Nayland Hotel, Golf and Spa. When I went back to accept with modifications by not having dinner one evening I was mislead by Glen who told me that the Bed and Breakfast rate was more expensive so it would be best to have the dinner included. When we made further inquiries we were told that in fact Bed and Breakfast was £10 cheaper per person. I felt I had been misled and have received no apologies from the company which we found could not care once they had the money. I hope you read this Darren.
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Posted 8 years ago
Dear Geoff, Thank you for your review online. I do apologise that aspects of your trip did not meet your expectations. If you wish to log a complaint with customer services who can look into this for you, please do so by contacting cs@yourgolftravel.com Kindest regards, Emma
Posted 8 years ago
Your Golf Travel is rated 4.6 based on 3,164 reviews