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Your Golf Travel Reviews

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have booked a golf break thru another company in France. We thought we would add on a short break at the beginning and one at the end using YGT. On 12th I booked it and on 14th received acknowledgement "not confirmed". Despite several chases all I received were assurances that it had been booked verbally, but no written confirmation had been received. I am now about to depart for the coast and still have no vouchers or anything. The last gentleman said he would contact the sales agent as soon as he arrived this morning to chase it. This is probably the same sales agent who was chasing it yesterday. We are now doubting whether, we have any bookings at all. The lack of any reassuring follow ups means we are left wondering. Is it normal for a hotel to take 4 days to follow up a verbal acceptance in writing? More empathy with the customer and better communication is in order.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Phil, Thank you for your bookign with YGT and for also leaving us your review online. After reading your comments I have forwarded this to the sales agent, to ask what had happened and look to get feedback. If you wish to make a formal complaint please contact cs@yourgolftravel.com and we can investigate this further for you. Kindest regards, Emma

Posted 8 years ago

“I am a little dissapointed as I have had to chase you once when I asked you for a confirmation of a rate and secondly that I had not received confirmation of my booking until I phoned and spoke to Lee this morning. My earlier booking for December went without a hitch.”

Posted 8 years ago

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Dear John, Thank you for your review online, of which we appreciate your comments and concern about your confirmation email. I have contacted the sales agent who made this booking for you and have confirmed this has now been sent. I do apologise as with some foreign venues take a little longer to confirm tee times, and we mist ensure everything is correct before submitting any details to the client. Kindest regards, Emma

Posted 8 years ago

“Booked a golf holiday 3 days ago and got a flight confirmation e-mail through after paying Steve up front for the flights but I have had no confirmation through yet about the rest of the package - hotel rooms ,golf courses and tee times, total cost, etc etc. Normally bet this straight away after booking. Tried phoning but couldn't get through and couldn't leave a message.”

Posted 8 years ago

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Dear Ray, Thank you for choosing YGT to make your booking with this year and for taking the time to leave your comments and feedback online. I have been in touch with your sales agent and asked them to contact you and ensure all is confirmed for your trip, and to ensure you are happy. I do apologise for any delay. Kindest regards, Emma

Posted 8 years ago

“Booked this holiday over to weeks ago for 12 people and paid the deposit by debit card, £480, seem to remember that I would get a confirmation for the holiday in 48 hours, still waiting. There has been contact with an agent as some minor details have changed for one couple in the group but would have thought that it would have been easy to send a confirmation for the deposit and follow it up closely with the full confirmation.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear John, Thank you for your booking and also for taking the time to come online and leave the feedback about your booking experience. I apologise there has been some delay in getting your confirmation. I have contacted your sales agent and asked them to get in touch with you to confirm why there has been a delay and ensure everything is sorted for you ASAP. Kindest regards, Emma

Posted 8 years ago

“I have not received any confirmation so far, booked and paid deposit one week ago.”

Posted 8 years ago

Read Your Golf Travel Reviews

Dear Mr Walden, Thank you for your booking with Your Golf Travel and for taking the time to leave us your review online. I have contacted your sales agent to get in touch with you and send you all your confirmation details as soon as possible. Kindest regards, Emma

Posted 8 years ago

“when you book with they are pretty on the ball with phoning and emails to get things sorted. But if there is a mistake on your booking its a completely different service gone are the emails and phone calls to be replaced with a ticket system that you have to wait 48 hour (which is a joke) to get an answer. this is the first time iv tried these guys and possibly the last be carefully as you dont get the confirmation email until you have paid the deposit so you cant check the details until it to late.”

Posted 8 years ago

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Dear Keith, Thank you for taking the time to come online and advise us of what has happened with your booking and he confirmation information. I have already spoken with your sales agent and he has confirmed someone from our offices will be calling you today to run through all aspects of your trip and the confirmation details. Kindest regards, Emma

Posted 8 years ago

“Hi Its great to be asked to give a review, but considering I have had no confirmation e-mail yet (booking was made and fully paid for on Wednesday 19th August), it's a little presumptuous to say the least. Hence, why rated currently at Poor. Generally speaking online when you pay for something in full you receive an immediate confirmation e-mail?! I trust your laid back, sloppy attitude to sending confirmation e-mails is not a sign of things to come..... Regards Paul Brewster”

Posted 8 years ago

“Very helpful. However I asked if a request could be made to the Donnington valley and spa for an access to the bedroom before 3pm. Upon arriving at the hotel I checked with reception and the request had not been received. I unfortunately married a man with a double barelled name and i am surprised that the yougolf employee decided to cut half of the name ! Hotel very "corporate" mean on the toilettries , one two pounds coin size soap provided for two persons! Restaurant and food excellent”

Posted 8 years ago

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Dear Anne, Thank you for your booking to Donnington Valley and for taking the time to leave us your feedback after your trip. I do apologise that your name was not taken down correctly and have addressed this with the sales agent in question. Also your comments about the hotel check in and facilities have been noted and sent to them for review. We value all feedback, to help ensure the service we offer can always be improved in any way you see fit. Kindest regards, Emma

Posted 8 years ago

“On our first day at the Vale we played the national course, in which the greens had not been cut which meant the greens were unbelievably slow, the tees looked tired and worn down, and in general very poor, rest of the course was quite good, the food was pretty mediocre, for the cost and breakfast was decent but no better, the course had been advertised as a championship course, but that seems like a very outdated title for something that wasnt great.”

Posted 8 years ago

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Hi Jack, I'm really sorry to read that your holiday did not quite live up to expectations. Please do not hesitate to contact our customer services department who can investigate further on your behalf. Kind regards, Claire

Posted 8 years ago

“Something went wrong arrived in plenty of time for the given tee off time only to find they had no record of the hotel or golf booking, after some frantic calls a room was allocated to us and the staff in the golf shop confirmed a tee off time. Golf course was a treat to play fairways in very good condition greens fast and true was looking forward to the next days game but the weather changed all that wet and windy so we called off shame but it happens, was offered a complementry bottle of wine for the booking in misunderstanding i declined the offer as i would much rather of had the efficent service we have come to expect from this group.”

Posted 8 years ago

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Dear Mr Bartlett, Thank you for booking with Your Golf Travel and for taking the time to leave a review online. I am sorry to hear of the issues you experienced on arrival at the golf shop for your tee times. But am pleased to hear this was resolved promptly by the staff members on site. We thank you for taking the time to leave your feedback, which is taken into consideration and passed onto the management team. Kindest regards, Emma

Posted 8 years ago

“Really disappointed - have been a YGT customer for many years and had many trips which mostly went to plan and very smoothly. The booking process this time was very poor - I booked 10 days ago and after chasing up the booking 4 times by email and 2 phone calls I have just finally got the requested tee times and days which i asked for on day 1. Why it has taken 10 days to move a tee time from one day to the previous day I do not understand. Once i managed to get through on the phone I actually tried to help by suggesting that I could make a phone call to the Ocean Course and re-book it myself! No apologies, no updates via email - surprisingly and disappointingly very poor service.”

Posted 8 years ago

“not happy with the way you are dealt with after a booking is taken booked very early for next year asked for certain tee times ended up with a really early tee time which means gulping a breakfast down to rush to the first tee not what we wanted..sent emails and even phoned couldn't even be bothered to reply .sorry but would really think twice about booking again”

Posted 8 years ago

“Booking was easy enough but the information given over the phone about the package was lacking. we booked dinner bed and breakfast + 2 rounds at Malkins bank golf club. We were not told that the dinner would be a one course fixed menu of steak pie!!! As one of our party was vegetarian we were not very happy. The food was terrible at the golf course. The food at the Ramada hotel Crewe, was excellent. I suggest doing a deal with the hotel to provide the evening meals.”

Posted 8 years ago

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Dear Mr Petty, Thank you for your booking and for also taking the time to advise us of the catering issues at the golf club and hotel choices being limited. If you wish to make a formal complaint about your reservation please contact the customer services team on cs@yourgolftravel.com Thanks, Emma

Posted 8 years ago

“Sales Team and offers are good value. The promotions Team that support the sales staff are shocking. Fourth year of booking. Last year promotion of 12 balls arrived after the trip, despite multiple promises and chase up. This year free Darren Clarke shirt! Hidden link has terms and conditions V naughty. 8 plus players which is the amount on the trip to Spain, but no must now be USA. All sounds minor, but does the company reputation no good. So trip etc all fine, but underhand and misleading promotion promises. :(”

Posted 8 years ago

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Dear Martin, Thank you for your booking with YGT and also for your review online. I appreciate your comments about the product team and the issues raised below which I will get your sales adviser to look into and contact you by email. Kindest regards, Emma

Posted 8 years ago

“My booking experience wasn't great. I sent an enquiry about 2 options and 48 hours later an email arrived totally ignoring my question and wanting to book my second favourite option. I called but the guy who sent he email was away so another person took my full enquiry and said he'd pass it to the original person. This was a Saturday and I was due to get an email on the Monday with tee times etc. Monday came, no email. I called on Tuesday and got a very apologetic confirmation that nothing had been done. "He'll call you tomorrow". Nothing. I called and after 2 more calls I found that my ideal tour would carry a £45 per person supplement. I went for option 2 but feel I could have done far better booking it all myself. Not exactly persuaded to book through them again.”

Posted 8 years ago

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Hi Paul, I'm very sorry to read that you have had a disappointing booking experience. I would like to assure you this is not our usual standard of care and I do hope that everything is now fully in place. Should you have any further issues or queries please contact our customer services team who will be more than happy to assist. Have a fantastic time at Sprowston Manor. Kind regards, Claire

Posted 8 years ago

“It would be good to get confirmation of the booking before being asked to write a review!!!!!!!!! I await to hear from you.”

Posted 8 years ago

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Dear Mr Baker, Thank you for your feedback review you have left online - I have asked your sales agent to call you to go through the confirmation document and send anything you have not yet received. Kindest regards, Emma

Posted 8 years ago

“I have spoken to Barry Ross:unfortunately the hotel was double booked and we had to stay at Hii Valley which is not in the same league as Portal”

Posted 8 years ago

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Dear John, Thank you for your comments on the booking as above. I will look into this with Barry in our sales team and get someone to discuss the options with you. Kindest regards, Emma

Posted 8 years ago

“Reaction time was very slow. I was promised confirmation the same day I accepted the quote but heard nothing for 10 days and then had to remind the booking agent. In fact, the booking agent had left the company and no-one had picked up the outstanding work. Having made contact with a new contact everything went smoothly.”

Posted 8 years ago

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Dear Mr Wilkinson, Thank you for your booking with Your Golf Travel and also thank you for taking the time to leave a review online with your comments about the service. I do apologise the experience you encountered, and have contacted the sales agent in question to ensure that everything is now in place, and that you are happy. Once again, thank you for bringing this to our attention, and I am happy to understand this has now been swiftly resolved. Your feedback is appreciated. Kindest regards, Emma

Posted 8 years ago

“Still waiting for my booking confirmation, not a big deal to be fair but correspondence would be appreciated. Telephone communication is great and the last employee I dealt with was first class, rang back on the monday morning as requested. This is the reason it got more than one star. I gave a poor review as I was lied to multiple times, was told standard rooms were not available and I would have to pay a larger premium when in actual fact they were still available and I booked them the next day. I was also lied to by the previous women, claiming both golf courses were more than 40 mins away from our resort, when one is 24 mins away and the other is within a 5 minute walk. We were offered transport for £40 each when I was able to find transport for €40 between the four of us. So in conclusion, was repeatedly lied to and up sold. The male employee, Richard, gave us the best deal but I have been waiting 5 days (3 weekdays) for conformation email, after money taken from my account.”

Posted 8 years ago

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Dear Mr Boal, Thank you for making your booking with Your Golf Travel and also for leaving us the review. I have read your comments and have asked someone in our sales team to contact you as soon as possible to ensure all of the below is corrected, and the booking confirmation and any other information is sent to you should it be available. Thank you for getting in touch and making us aware of these issues - you will be contacted shortly. Kindest regards, Emma

Posted 8 years ago

“Could not book online because "it was a bank holiday." Had to wait until mid-morning the following day before I was contacted to arrange the booking.”

Posted 8 years ago

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Your Golf Travel is rated 4.6 based on 3,164 reviews