We have booked a golf break thru another company in France. We thought we would add on a short break at the beginning and one at the end using YGT. On 12th I booked it and on 14th received acknowledgement "not confirmed". Despite several chases all I received were assurances that it had been booked verbally, but no written confirmation had been received. I am now about to depart for the coast and still have no vouchers or anything. The last gentleman said he would contact the sales agent as soon as he arrived this morning to chase it. This is probably the same sales agent who was chasing it yesterday. We are now doubting whether, we have any bookings at all. The lack of any reassuring follow ups means we are left wondering. Is it normal for a hotel to take 4 days to follow up a verbal acceptance in writing? More empathy with the customer and better communication is in order.