Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was left feeling you were not really that interested in going the extra mile to sort our holiday. And then to be told that our £25 voucher for booking a holiday with you last year was 2weeks out of time left a sour taste. Your prices are no different to the other operators . So unless you have something more to offer in future we will book elsewhere”

Helpful Report

Posted 8 years ago

Dear Mike, Thank you for your review online. Please let me have one of out representatives contact you and resolve your concerns about the booking, prices and voucher. Kindest regards, Emma

Posted 8 years ago

“More difficult and frustrating an experience than I would have expected but we got there in the end..........I think.”

Helpful Report

Posted 9 years ago

Dear John, Thank you for your booking. However I am sorry to hear that your experience when making the reservation was not to your satisfaction. If you have any questions please contact our customer service department and we would be happy to ensure everything is perfect before you depart. Kindest regards, Emma

Posted 9 years ago

“Hi Bit disappointed We had a 25 pound voucher given to us on website as part of booking but now apparently they don't want to honour that. Strange and not reassuring. Andrew”

Helpful Report

Posted 9 years ago

Dear Andrew, Thank you for your comments and feedback. Especially that about the voucher. I will look into this with your booking agent and confirm what has happened. Someone will be in touch with you directly. Kindest regards, Emma

Posted 9 years ago

“The quote I received for our break in Estoril showed unlimited golf with welcome dinner included. The quote also stated that unlimited golf could be switched for a complimentary welcome dinner. This seemed strange and I sought an explanation of what this actually meant, I am still no wiser as to what it meant and now I do not even have the apparently included welcome dinner either. Your website still shows the same 'information'. I did receive a discount of £25 on the holiday although since I applied to you through Saga, I would have received a discount anyway. Please explain .”

Helpful Report

Posted 9 years ago

Dear John, Thank you for your booking and leaving this review. I will get your sales agent to contact you and clarify what is included in your booking and go through all the details with you on the phone, to ensure you are happy. Kindest regards, Emma

Posted 9 years ago

“As before, I find that communication with the clients is poor. I seem to have to ring back to check on what is happening to my booking and golf tee times. The sight of "waiting to be confirmed" on e-mails leaves me with trepidation. Staff always very pleasant but would prefer certainty when booking. Never had issues with UK breaks though”

Helpful Report

Posted 9 years ago

Dear Margaret, Thank you for your review and comments on the communication problems you have experienced. I will look into your booking for you, and get your sales representative to contact you to ensure you are happy with all aspects of your trip and discuss the TBC parts of your booking where possible. Kindest regards, Emma

Posted 9 years ago

“You could do worse than take a leaf out of the book Trail Finders use in relation to dealing with clients, they are absolutely superb and if they did Golfing holidays then I would not hesitate in using them.”

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Posted 9 years ago

Thank you for your booking and also follow up review about the services received with Your Golf Travel. Our Customer Service team will be contacting you by email personally to ensure that you are happy with your booking - thank you for brining this to our attention. Kindest regards, Emma

Posted 9 years ago

“I am not able to review your service because I haven't had any yet. I paid a deposit of £80-00 5 days ago and not received any confirmation that I actually have a holiday. Please tell Darren, I will if I see him”

Helpful Report

Posted 9 years ago

Dear Robert, thank you for your feedback. I will look into this for you with your sales agent who booked this trip and get someone to contact you as soon as possible. Thank you for taking the time to write your feedback - it is greatly valued and important to ensure we can offer the best service to all of our customers. Kindest regards, Emma

Posted 9 years ago

“Hi Lisa Steve has been very helpful But your booking agents in Belek are giving him the incorrect information, We wanted to play the Lykia on the 15th of May at 12.40 and 12.50 Steve was told these times were for guests only I emailed Karaca at the Lykia regarding these times and she went ahead and booked the times for me I have now emailed her as I did not want to book the times I wanted to Know if them were available for non guests. Steve can only go by the information he is given. My rating is your agents and not Steve Regards Peter”

Helpful Report

Posted 9 years ago

Thank you for your comments and feedback on the booking process with regards to your trip to Turkey and the issues encountered - we will look into these tee times and associated feedback with the venue. We hope you enjoy your trip with us. Emma

Posted 9 years ago

“Hotel was fine but the golf course had only 7 holes fully open and another 2 playable one with a temporary green the other with a temporary tee and shortened hole. This information was available prior to our journey but we were not informed. Not what one expects.”

Helpful Report

Posted 9 years ago

Hi Marian, I'm really sorry to hear you have been disappointed. We are in receipt of your written complaint and are currently investigating into the circumstances with the resort. We will be in touch further with our findings. Kind regards, Claire

Posted 9 years ago

“Difficult and complicated confusing initial booking. When I had a question a day after paying big wait on phone that I had to give up a couple of times before I got through. When I eventually got thorough got conflicting and confusing info so had to resort to calling the hotel direct for the info I needed. Probably wouldn't use again I'm afraid.”

Helpful Report

Posted 9 years ago

Hi Peter, I am very sorry to learn you have been disappointed with the service you have received. I have sent an email to your personal account in the hope that we are able to assist you further. Kind regards, Claire

Posted 9 years ago

“I booked a round and the course had absolutely no recollection of my reservation. It was a pain to get on the course thereafter.”

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Posted 9 years ago

Hi Matt, I'm really sorry to hear you had some issues with your booking. I have sent an email to your personal account, please respond with the details and I will be happy to investigate. Kind regards, Claire

Posted 9 years ago

“Unfortunately it took the agent nearly 3 weeks to get back to me. Although apologies were accepted, it fell below the service I expected, and made me consider as to the value of agents versus booking direct.”

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Posted 9 years ago

Hi Andrew, Its disappointing to learn on this occasion we have not met with our usual high standards of customer service. Please accept my most sincere apologies for the delays experienced. We are in our busy season at the moment so unfortunately we have a high volume of enquiries to look into on any given day and are therefore not always able to get an answer for you as soon as we would like. I will pass on your comments to our sales department so that we can look at improving in this area. Once again I do apologise and I hope you enjoy Seckford Hall. Best wishes, Claire.

Posted 9 years ago

“Unfortunately, the booking process has been poor. I initially telephoned and was told someone would email me with details of a holiday within 2 hours. I had to telephone 4 hours later before an email was sent. Then, after booking, I was told that I would receive an email confirming details of the booking, with tee times etc., within 48 hours. Well it's now about 75 hours later and still no email.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, Rob. I'm sorry to hear that you had an issue with your booking. We aim to send all Confirmation Emails within 24 hours of the booking, unfortunately, your email was delayed as we had not received full confirmation from the venue. You should now have received your email; please do not hesitate to contact us if you have any further queries. We hope you have a great time in Portugal. Kind regards, Caroline.

Posted 9 years ago

“FAILED TO GIVE FULL INFORMATION ON GOLF. ASKED FOR 9.30 TIMESBUT NOT TOLD WERE MORE EXPENSIVE UNTILCONFIRMATION”

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Posted 9 years ago

Your Golf Travel is rated 4.6 based on 3,164 reviews