Your Golf Travel Reviews

4.6 Rating 3,164 Reviews
92 %
of reviewers recommend Your Golf Travel
4.6
Based on 3,164 reviews
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous
Anonymous  // 01/01/2019
I wish I’d read the reviews before I made my booking 🤦‍♂️ Yourgolftravel never confirmed my tee off times with the golf club, I was waiting for the pro shop to open early on the Sunday morning for my first round to be told they didn’t have anything booked in under my name and I couldn’t play, YGT eventually contacted me after several times chasing my end to advise they could get me booked in for x3 days consecutive, not what I wanted as I’d planned to do other things however I didn’t want to risk anything further, I can simply say what a waste of time, Fuerteventura golf course is poor, GUR everywhere, the 18th hole is the most ridiculous hole I’ve ever played (temp tee in place due to how close people’s villas are to the course itself) some tees are horrendously bad, greens were fine, fairways were ok, range best part of this establishment, I can’t even imagine why YGT would recommend this place, never again YGT offered me the chance to play another course at an additional cost for x2 rounds with no refund on the x2 rounds I had already paid for at Fuerteventura golf club. First time in Fuerteventura first time I’ve used YGT- lesson learned I won’t be going back to either again.
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Posted 2 weeks ago
Scandalous service, 16 golfers booked onto Las Flamingos, Estepona, staying in Benalmadena over 1 hour in distance. Pick up time agreed for 10.30, waiting 1& half hour, never turned up. We told to get taxis at 12.30 for 1pm t off time, this is rush hour through Marbella over 1 and half hours. No golf refund for 16 golfers, simply unacceptable.
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Posted 5 months ago
What a joke, booked last October, 11 months in advance for belek Turkey, we asked for tee times around 10-11am, no problem they said, when I got confirmation after we had paid the full amount £22,000 they sent tee times 3-4 hrs earlier tee on on day at 7.06, no breakfast as restaurant not open, all five tee times changed to latest 8.18, and they have changed courses, yourjoketravel more like it
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Posted 7 months ago
Absolutely shocking service. We booked a once in a lifetime trip to play Pebble Beach. On arrival, neither room not golf had been booked. The hotel staff were superb and got us sorted but YGT ignored emails and phone calls to get things sorted. No apology update or resolution from the agent we had booked it with. We only found out that YGT had eventually paid the hotel from the hotel, not YGT. They have no concept of customer service and totally incompetent. If rumours are true and they are in difficulty, it is easy to understand why.
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Posted 10 months ago
Terrible customer service. Experienced an issue on my trip to Portugal where the teetimes booked by YGT for two course over two days weren’t the ones shown on the itinerary they gave us. We were dropped off at the first course by the transport subcontractor company for YGT and only after trying to check in at the course reception were we aware of their error; the transport company had left by then and after ringing them they were unable to transport us to the other course as all their drivers were busy on other jobs. We then arranged a private taxi to take us to the other course, paying in cash to the non-English speaking driver (and do not speak Portuguese) and not able to get a receipt, along with us running late. I reported the issue to YGT and was looking only to be reimbursed the cost of the taxi (€55) but after several phone calls and email to YGT where they acknowledging their booking error and apologising for the mistake they are flat-out refusing to pay the cost of the cab fare because I don’t have a receipt (even though their subcontractor travel company agree with the situation and corroborate the series of events). Despite this error, I would have still been giving YGT a good review as mistakes can happen, however it’s how mistakes are dealt with that’s important; but after the shambles of a ‘customer service’ interaction I can only recommend people avoid using them. This company has really gone downhill recently! Ultimately if there is an issue with your holiday booking, it’ll be up to you to sort it out their mistake, and worse still it’ll be at your cost!
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Posted 10 months ago
Cowboy outfit. Only discovered upon arrival in Tenerife that our promised and contracted tee bookings for a weeks golf were not in the mornings as we required but instead all immovable afternoon reservations, which YGT knew from the outset but did not tell us. We would not have booked this holiday! YGT lied to us about the tee times and their Customer service following complaints were dreadful. Did nothing but avoid the issue with excuses. We have other unfortunate and questionable tactics used by YGT but what’s the point, they don’t care. Don’t use this cowboy outfit.
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Posted 11 months ago
Don't book anything with this company. When things go wrong (their fault) they do nothing to sort it and leave you chasing for 3 months - Appalling customer service and no one ever calls you back when they say they will. Given up chasing and will just forfeit my money. Use them at your peril
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Posted 1 year ago
Bucket list trip of a lifetime to play Sawgrass, Bay Hill and a few others. The flight was due the day before Hurricane Ian hit Florida, no support the day of leaving. YGT were happy and prepared to let us fly into a life threatening situation with no clarity. This was clearly as a result of them being more interested in the revenue, rather than the safety of their customers. Over 100 people lost their lives as part of the Hurricane, the worst in over 20 years to hit the USA. The President of the US declared it a national emergency, and residents advised to evacuate the area. Since that nothing but pain, no answers, no clarity with over £20K spent between 8 of us. All courses were closed through the duration of the Hurricane. 2 months on countless phone calls, emails and hours spent and no resolution, not any willingness to help. It is clear that their hope is the problem goes away after a period of time and they retain the revenue for nothing delivered. In fact fundamentally they wanted to charge us again for the full trip to re-schedule the trip! This company is nothing more than a market trader. The mission statement around customer excellence and satisfaction is false advertising. They do not worry about anything other than revenue. Do not go near them for any significant investment into a big golf trip.
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Posted 1 year ago
Held off on leaving a review for 6 months in order for YGT to make amends by apologising for the many issues/errors that ruined my familys once in a lifetime trip, and following through on the promises they made during and after the trip to refund extra expenses incurred. If you are thinking of taking a golf trip, book it yourself or go with another provider as this company are incapable of booking a flight for 4 people let alone look after an entire holiday. I had to book extra flights, extra hotels, re book seats etc all after I paid them to book for me and have not received any of it back and they will not return any of my calls. I was booking a once in lifetime trip for my parents and decided due to the importance and distance to use ygt to make sure everything was done right. booked the trip and paid deposit in March 2021, booked and paid for flights in Oct 2021 and everything looked fine. 2 weeks before Christmas they increased the price of the trip by 30% with no explanation given as to why they did not update me earlier in the year. Prices were released during the summer and I would have had time to change the trip or come up with the extra funds. I suspect they had forgotten to book the accomodation at all until I questioned its adsense from my itinerary hence they only discovered the price change after that. No apologies or explanations given to this day. Flights were a disaster from the moment I tried to use the booking reference to purchase assigned seats. References didn't work, airline informed me only 3 people were booked on the flight instead of 4, ygt took 4 weeks to resolve this only doing so 2 days before we were due to travel, flight home same issue occurred even though i asked them to triple check the booking to make sure all passengers were booked in. When we arrived at the airport again, 3 people booked on. had to purchase the flight ourselves as they were not able to do it in time to make the flight. 2 of our party were 70 years old and one of which had to get their clubs and go back through security and check in again at a connecting airport because of the mess with the tickets. I'm not a travel agent but a child could book 4 people onto a flight using the website so how ygt 'experts' made mistake after mistake after apparently checking everything thoroughly is shocking. Their customer service seems to have a once a month email policy and do not follow through on any callbacks, updates etc. Between the mess with the price, the disaster sorting flights to get home, the promise of refund for extra flights booked, paid seats that we lost when they changed the bookings etc, it was a mess and I would avoid them at all costs. They do not engage once you have paid up and judging by the amount of bad reviews the company is heading in one direction. The support staff should be ashamed with the service they provide (if any), at this stage they are just ignoring customers in order to not pay owed money, they wouldn't last a day in any other business.
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Posted 1 year ago
Booked a once in a lifetime trip with YGT for my Brother-in-Laws 50th Birthday. Booked to play both TPC Sawgrass and Bay Hill in Florida. No problem with the booking and all was going well. Unfortunately, once there we ran into Hurricane Ian. Not YGT fault at all as they cant control the weather. However; what they can control is the level of service given to their customers whilst stranded in another country, which was none existent! We received one phone call to advise that the accommodation for later in the holiday had been cancelled and they would find alternative accommodation for us. I called back upon getting the Voicemail to be told that the team had gone home. This was 6pm UK time and I would have hoped there would have been someone there to assist especially when they knew a hurricane was about to hit Florida to assist with us and other customers, of which there were many in the same hotel. The very same evening, we were then told we needed to evacuate the hotel we were presently in. Again, we reported this to YGT and due to the time difference, left this with my wife to sort hoping we would have a solution for when we woke in Florida. How wrong could we be! We had to source our own accommodation and transport in a hurry and as an emergency. Zero support was offered by the hotel or YGT. I emailed my contact at YGT to advise him of the new address we would be staying at. Didn't get a reply to acknowledge or ask if we are okay. Once the hurricane had passed our location, we received no communication from YGT checking if we were all OK or needed anything. We didn't even get a call to check if we had made it back to the UK OK! This was a party of 8 golfers and YGT didn't care one jot if any of us were safe! Upon my return, I tried to connect with my contact, who was far too busy to speak to me. Then finally a reply some 3 x days after we arrived back from Customer Services, saying they would take this case and they were extremely sorry and the service fell well short of their standards. They would open an investigation and come back to me. Still waiting to hear from them even after many attempts to speak to them. Their own deadlines have come and gone and still nothing. The Duty of Care provided is a joke! DO NOT WASTE YOU MONEY - THEY DO NOT CARE FOR THE CUSTOMER!
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Posted 1 year ago
Twenty people aiming to play at PGA Catalunya and El Prat, Barcelona. An entirely normal trip. You’d think YGT must have done this a hundred times using established local providers and hotels. Well, you’d be wrong. A mixture of inadequately trained staff and poor internal systems - along with a bloody awful local bus company - meant that the trip was poor in extremis. YGT is trying to heap all the blame on the local bus company instead of manning up. They have admitted the shortcomings but steadfastly refuse to entertain any refund or credit note. £15K they took off us, and that didn’t include the flights! I wish we had organised the trip ourselves. We would have done a better job.
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Posted 1 year ago
Been golf traveling with YGT for many years, no more. This year booked at El Rompido Hotel very nice, on the Sunday golf transport failed to turn up for the 1/2 hour trip to golf. Phoned YGT without a answer, on return they repaid transport cost, but did not repay missed golf tee time monies. Which should have paid for the replacement game we played at the above hotel. YGT liability is missing once you party leaves the U.K.
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Posted 1 year ago
After booking and paying for a three night stay in Islantilla we have never received confirmation of our stay after many requests and have been forced to book elsewhere
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Posted 1 year ago
We are due to go on our away weekend next week to The Forest of Arden. I cant believe it is actually happening and I am sure it will go pear shaped. I wanted to let others looking to book through Your Golf Travel to choose another supplier and not to bother with these guys. I must have spent hours on the phone trying to get answers and am often told that the contact is busy and they will call back. The only time they did call is when they wanted final payment. There are 26 people on this trip and quite honestly the service YGT has given me is, to be kind, bottom basement. I really have no confidence in these guys. Steer clear!! Below this survey there is a questionnaire for me to complete, it asks how quick did anyone reply to your queries, unfortunately for some reason there isn't a box to tick that says "never". So frustrated....
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Posted 1 year ago
We are due to go on a YGT trip this coming weekend. Unfortunately 3 of our group of 16 now have to attend a funeral and are unable to join us. GT have shown zero sympathy and offered no refund or compensation. I have left numerous phone messages and emails and the guy we are dealing with - Matthew Outram - wont even respond to the. My colleague did reach out to customer services who were equally unsympathetic!. Disappointing as we are a group of 16 who regularly go away on golf trips and we had a bad experience with YGT in the past but thought we would give them a chance - our mistake and we will not be using them again.
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Posted 1 year ago
Tested positive for covid on morning of golf weekend. Contacted YGT, to be told, tough, we can't refund your money or rebook for a later date, you have to either get someone else to go, or claim on your insurance. Shocking service.
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Posted 2 years ago
Update 05: Dated 23 Feb 2022: YGT is harassing us by sending us to legal for just asking for the money that they owe us. We have been chasing payments since 10th Oct 2021. All emails and documents are available. Our advice is if you are owed any money by this company, please kindly look at the balance sheet and the losses they have made last year (from companies house). I would be very vary of giving credit to this business. We have burnt our fingers 10s of thousands of pounds outstanding and threats and defamation claims on phone and calling us "stupid". The sr customer service person called our manager "STUPID" for asking for our dues. Update 04: Dated 22 Feb 2022: We have been in touch with a number of club to whom YGT woes money to and we are in the process of joining up with all the clubs and hotels monies are woed to make a joint claim. I am have been approached by lot of individual groups who are still awaiting refunds for several months. I am happy to share my contact details if anyone else wants to join in the claim. Some of the people who have contact me have successfully won CCJ's against YGT They seem to be professional and have all the tactics and ticks that one can imaging under the roof to delay payments, excuses includes: 1. All payments will run during next payment run 2. Once the payment run has happened and your are not part of the payment run, then they will send you an email asking for bank confirmation so that they are effective and pay the correct account. 3. Once you verify the correct bank details, they will place you on the next payment run 4. Once again when the payment dont reach you on the promised payment run, they will find another excuse not to pay you. 5. Once the other issues are sorted out, you are placed for the next payment run. 6. Eventually you are on a vicious loop of the same thing over and over again. But you will never see the light of the payments. Update 03: Dated 22 Feb 2022: We have been made to feel threatened and are now being held randsom for removing these reviews else our dues are not going to be paid. We are also being threatened with legal action just for asking for our debt to be cleared. Update: Dear Caroline, It has been over 21 Days since the time we first spoke and yet no resolution to the outstanding amounts. WE have called in numerous times and have been promised several call backs yet, no one responds or calls back. It has all been only empty promises. Please can you give us a call. We are only posting on social media because you stopped responding to calls and email. Regards Previous Post We are a hotel and golf club and are owed more than 27K since the beginning of last year and I have tired on numerous occasions to contact the accounts team and the account manager, emails have not been replied to and we are not being able to talk to any one about any payments. I am posting this review as a last resort to get in touch with someone in the company who can clear the outstanding with our hotel.
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Posted 2 years ago
Shocking covid refund policy. Arrogant staff basically saying, too bad mate. Book direct to have peace of mind.
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Posted 2 years ago
Still waiting on my refund as been waiting bout 14 weeks even after they rang me up this week for my bank details to pay me straight away but still not got it. Just more lies. Trading standards have been informed and small claims court will be in order. Ppl stay away from this company.
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Posted 2 years ago
This company is absolutely shyte. DO NOT waste your money
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Posted 2 years ago
Your Golf Travel is rated 4.6 based on 3,164 reviews