Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,171 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,171 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No Refund , Standard replies , update Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7/20 Called Tina Sanderson also Emailed MD Andrew Harding as you would expect no call back from Tina Sanderson as promised so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated start , I hold out little hope , unlike your golf travel I will keep you all updated”

Helpful Report

Posted 4 years ago

“NO REFUND YET, 8 of us were due to go away this Week and the holiday was cancelled several weeks ago. As it is a packaged holiday we were due a refund within 14 days. Still will not tell us when we might get a refund only that it could be months away.”

Helpful Report

Posted 5 years ago

“You making qoute and they dont turnet up and dont care about coatumer fully retard”

Helpful Report

Posted 6 years ago

“My confirmation and tee times are incorrect. Still waiting for them to sort it out after numerous emails and phone calls. Instills a lack of confidence in the company. Hope my holiday will be all right in the end?”

Helpful Report

Posted 8 years ago

Dear Magnus Thank you for your feedback. Customer Service will contact you today about your tee times. Have a lovely trip. Kind Regards Debbie .

Posted 8 years ago

“When I phoned to discuss making the booking I emphasised the importance of tee times for us and was assured my requirements wouldn't be a problem as bookings were "quiet". In the event my request has not been met on a single day. I have booked numerous golf trips with YGT (using Patrick who has left I understand) over many years but doubt I ever will again”

Helpful Report

Posted 8 years ago

Dear John Thank for your feedback. YGT are sorry that we have not met your expectation with the tee times on this occasion. We hope that this will not spoil your overall experience. Have a good trip. Debbie

Posted 8 years ago

“Hi, I have booked this event four times now and every time I have trouble receiving the voucher,I am promised that I would receive it within 2 days but to no avail,after numerous Phone calls I do eventually receive it I organise a golf tournament every year in my late son' memory and we have a raffle prize for a stay at the forest pines golf resort but every time I have to delay the draw because I never receive the voucher on time. I'm also promised I would get it by email so that I can print it off but don't get that either. I regret that I will not be booking end future events with you. Very disappointed Mrs murrey”

Helpful Report

Posted 8 years ago

Dear Mrs Murray Thank you for your feedback .The Customer service team will contact you about the vouchers immediately. Thank you for choosing Your Golf Travel. Debbie

Posted 8 years ago

“After increasing our party I received a confirmation email only to be told 2 days later that the times were not available and we would either have to play very early or delay by 2 1/2 hours. When querying this communication from YGT was very poor. Ultimately by phoning the venue direct I was able to resolve the situation. Sending confirmation emails when times have not been booked is very poor practice.”

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Posted 9 years ago

“I have not booked la manga with you?”

Helpful Report

Posted 9 years ago

Dear Mr Clark, Thank you for your email. I can see from the booking you have made a reservation at the Hallmark Hotel in Stratford Upon Avon, I apologise if any other confirmation has been sent. I will check this with the sales agent. Regards, Emma

Posted 9 years ago

“Was quoted, in writing, a certain price for two of the travelling party. Then when I called to pay was told I had been misquoted and the hotel had given wrong price. Think good customer service would have been to pay at quoted price and hotel should have taken the cost of they had misquoted the agent. All seems very odd. Then when confirmation came through the wrong days tee times had been booked. On a positive the the agent on the phone was very helpful and changed the times/days very quickly and was very apologetic about the price mix up Just disappointed that we had a price and then it changed which was a pain having to explain to everyone else in the party that we had to pay an extra £200 from what we were originally told.”

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Posted 9 years ago

“very poor experience so far. booked for 7 nights hotel and 7 days golf - now been told only 5 days golf included.”

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Posted 9 years ago

Dear Scott, Thank you for your review. I will contact your sales agent to find out what has happened with your booking and get them to contact you directly to resolve any issues you have with your break. Kindest regards, Emma

Posted 9 years ago

“Haven't booked a golfing holiday with you. Don't play golf!!!”

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Posted 9 years ago

Dear Alan, Thank you for your review. I will look into your issue with your sales agent. Regards, Emma

Posted 9 years ago

“My feedback is urgent. I still have not had confirmation of my holiday. I have booked my flights and need holiday confirmation NOW.”

Helpful Report

Posted 9 years ago

Dear Richard, I will contact your agent and ask them to send all documents requested, and advise you if there should be any issues with aspects not yet confirmed. Regards, Emma

Posted 9 years ago

“I booked and payed for holiday on 18th Jan, was promised tee times would be booked and documentation confirming holiday and payment would be provided in a day or two. Now, 10 days later, after several emails and telephone conversations, still no documentation or receipt, I was under the impression YGT were supposed to be providing a service? Worst service I have experienced from any holiday provider.”

Helpful Report

Posted 9 years ago

Hi John, I'm so sorry to read that you have been disappointed with the service to date. As a general rule we can confirm everything pretty quickly however with our overseas trips this can take longer, particularly in January which is our busiest booking month. Each element of the trip must be confirmed back to us in writing before we send our final tees and confirmations. This is for the protection of both ourselves and you, this way if there are any problems once you get to resort we have the paperwork to clarify with our suppliers. I can see from our booking system that everything has now been confirmed and sent to you however if you require any further assistance please do not hesitate to contact us. Best wishes and have a lovely trip, Claire.

Posted 9 years ago

“Only just found out that our booking does not include hold luggage, certainly not the way it was sold to me on the phone saying the quote including "everything" . Now i need to explain to my golfing patterns that our trip is over 10% more expensive. Really disappointed and certainly will be passing these comments on to my friends to be careful about booking with Your gold travel. Its better in life to be honest and open from the beginning rather that having these negative comments that puts a bitter taste in the mouth.”

Helpful Report

Posted 9 years ago

Dear Mr Heath, Thank you for your review online. We appreciate and take into consideration all comments from customers. I have looked into your booking for you with your sales agent and can confirm that on all documentation only cabin baggage and a golf club have been allocated for your booking. As standard we never offer a hold luggage also, this is always an additional cost and set out by the airline. Kindest regards, Emma

Posted 9 years ago

“i have not been yet”

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Posted 9 years ago

Thank you for your comment, please feel free to leave a review about the service provided by YGT sales team or also about the venue after your break with us. Regards, Emma

Posted 9 years ago

“YGT are very quick to take your money but when things go wrong there customer service is terrible. Have e mail and have only been fobbed of with you should have done this and done that. Easy said when you are in a different country late on a Sunday afternoon. Have had no satisfaction from customer service and have e mailed Andrew Harding no reply Have used them many times but never again. Use Golfbreaks.com. Mark H.”

Helpful Report

Posted 9 years ago

Hello Mark, I'm sorry you have been disappointed with the outcome of our investigations. I will chase a response on your email to our Directors and ask that someone gets in touch. Please be advised that we are afforded 14 days to acknowledge your email, as I am sure you can appreciate our Directors are very busy and cannot always respond immediately. Kind regards, Claire

Posted 9 years ago

“Suggest you read the fine print when booking with "Your Golf Travel". The showed great attentiveness before the holiday was paid for but then when i had to cancel the travel about 3 weeks later and 3 weeks before the travel date showed no interest in providing any help other than pointing to the fine print of "zero refund". Given their size and scale wouldnt have cost them anything other than admin time to cancel the bookings with the hotel and golf courses and driver. 1000GBP down the drain and a fair result would have been a partial credit towards another golf holiday but they denied that request. I am lucky enough to do a bit of client golf and personal trips and was first time trying this company and will be the last and my advice is read the small print or find someone a little flexible for your golf trip.”

Helpful Report

Posted 9 years ago

Hi Patrick, I'm sorry to hear you had to cancel you holiday at full loss this time. The reason we cannot refund at this stage in the booking process is that we have to pay the venues in full within 28 days of the departure date. It is therefore not possible for us to offer refund. Once again I'm very sorry you have been disappointed on this occasion. Kind regards, Claire.

Posted 9 years ago

“I went to Manor of Groves because I wanted to play three rounds of golf in a beautiful place. The course is beautiful and so was the weather but in order to play golf you need also the equipment and, as I was traveling from abroad, I did not have with me my golf bag... I have hired a set of clubs from the Caddie Master but they where really awful... They were ridiculous clubs already 20 years ago now they were impossible to use... Irons where half with steel shaft and half with fiber shaft, the putter was unnamed and impossible to use. The driver was a version of a Dunlop driver and it had a steel shaft (I have never seen a steel shaft for a driver). Grips where very old and a few of them had a personalized size which was not good for me... I complained with the caddie master and they offered me to choose my clubs among the ones available... nothing better was available when I was there. I also asked to use some demo but they refused me this option... The reason why I used YourGolfTravel was because I was thinking that they were golf experts and not only rooms dealers...”

Helpful Report

Posted 9 years ago

Dear Saverio, Thank you for taking the time to leave us a review with your feedback from the Manor of Groves. If you have any issues when on site at the venue with the services that they have provided, please write into us to make an official complaint which can be looked into by our team and the venue managers at cs@yourgolftravel.com Regards, Emma

Posted 9 years ago

“Hi have you now verified my review”

Helpful Report

Posted 9 years ago

Dear Mr Moore, Thank you for your review. We appreciate all feedback from our customers. Kindest regards, Emma

Posted 9 years ago

“Rather than book entirely online, without human contact, I phoned Ian Purvis at your HQ, Because I have spoken with him on numerous occasions to book (and he always looked after me well) I gave him my details and asked him if he would deduct my £25 voucher from the final price. (I had to my knowledge downloaded a £25 pound voucher. On close inspection after the fact, I found that the voucher had not downloaded when I requested "get voucher" all I had was details of the Sao Raphael complex . If Ian Purvis had checked while I was on the phone with him, he could have informed me that I had not downloaded the voucher, and I could have went online and rectified the error. When I queried the price, when details were sent to me, I saw that the £25 had not been deducted. I phoned immediately and asked for Ian Purvis, but instead was put onto a female employee who told me that I had not downloaded a voucher, asking for the number. I went to the download site and this is when I found the Sao Raphael details and no voucher. I was told the price would stand,( in other words "tough") I have been using YGT for a number of years, Prior to this booking I would have given a VG rating. I will now have to consider other providers to book my golf trips, Ian McDonald”

Helpful Report

Posted 9 years ago

Dear Ian, Thank you for your review online and for advising us of the issues which you experienced with the voucher which was provided by the sales team. These vouchers must be claimed off your trip at the time of booking, and they cannot be used at a later date. This is stated in the terms and conditions. I do apologise this was not made clearer to you and hope that this does not deter you from re-booking with us in the near future. Kindest regards, Emma

Posted 9 years ago

Your Golf Travel is rated 4.6 based on 3,171 reviews