Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,171 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

Questions

Metrics

4.6

Based on 3,171 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the booking experience I received from Your Golf Travel. Having used the company a number of times before this was by far the worst experience I have had. Having made an initial enquiry I then had a telephone conversation with Patrick McCaghy who provided a quote for a hotel and golf courses. Then having agreed this, we booked our flights which were escalating in price. However, then Patrick called me back a few days later telling me the hotel was unavailable (why was I given a quote and given the impression that this was available?). I explained that flights had been booked and asked Patrick to look at other hotels but had to continuously chase for a resolution for over a week before we were eventually booked in somewhere (a hotel not up to the same standard as our initial choice). As i'm sure you can appreciate created a lot of uncertainty for myself around the whole holiday and costs that had already been committed to for flights, which was not acceptable. I should also note that I only got a final resolution by contacting Nick Bishop who I have dealt with before and have had very good service from. Once Nick was in the loop, the situation was resolved within the day. Maybe coincidence but maybe evidence of much better customer service.”

Helpful Report

Posted 9 years ago

“DISGRACEFUL PRACTICES! Beware if you are a regular customer. A salesman has just bragged to me that he adds £20 per person to any quote he gives to regular clients because if they have bought before they will buy again! I had received a quote from an honest company who I have used before many times. Thought I would ask for a quote from YGT out of interest. I had been quite specific in my quote which resulted in a call asking if I had a quote from another source and how much. I declined to provide that info which did not go down well. The quote arrived by email but was considerably more expensive than the quote I already had. I replied, thanking the salesman for the quote but it was not as good as another quote but we would give then another chance to quote next year. The next morning the extremely aggressive and rude salesman phoned me telling me that there is no way the other company could be anywhere near the quote he gave? Apart from anything else he assumed as we were regular customers of the other company they would be taking advantage of us and adding on fees!!! I asked to speak to his supervisor but was told he was listening in to the call. Despite suggesting I was a liar and time waster (remember he called me) he then asked if I would sign up there and then for a considerably lower quote. NO WAY. I again asked to speak to his supervisor and he just hung up. Incensed I phoned them and spoke to a customer services officer who said she would get a manager to call me back. Still waiting 4 days later.”

Helpful Report

Posted 9 years ago

Dear Mr Dunne, I have noted your review online, and this has been flagged to the sales person who you have been speaking with, as well as customer services. We would like to advise you that it is your prerogative as to how you choose to deal with the matters discussed above, but you may also choose to contact the hotel directly also for a response. Kindest regards, Emma

Posted 9 years ago

“Room wasn't ready when we arrived, when we got to the room it was filthy, mildew in the shower, stains on the pillows, something really nasty on the toilet seat, A/C fan full of dust. Staff not interested, I am attempting to get a full refund. Both golf courses poorly maintained, bunkers compacted or completely full of stones, fairways patchy and very poorly cut. This place purports to be a country club! Didn't use the spa or pool as we wanted to leave without experiencing this disappointment. Received an offer of 25% discount on return stay...... I wouldn't return if you paid me!”

Helpful Report

Posted 9 years ago

Dear Mr Duffy, Thank you for your review online. I appreciate your comments and can see that you have already logged this as a formal complaint with our customer services team who have worked on an offer of compensation for you from the hotel and is now closed. Kindest regards, YGT

Posted 9 years ago

“Invited to review my booking, but have I made a booking or not, I just don't know? Enquired about a package for 6 in Portugal, got limited answers to my questions, please remember who the customer is! When a question is asked, an answer is required. It's a buyers market and I'm booking on behalf of a group so there is a responsibility on me to do it properly for them. Finally chose a package offered, confirmed with rep via email and even received a confirmatory email looking forward to payment. When contacted by phone to simply pay, rep admitted to having got it all wrong and I'd have to choose alternative courses for up to £60+ more per person. I've been left in that position. Flights are booked but no package. I think YGT need to honour the original package as there was 'offer, consideration and agreement' on both sides. Extremely poor service and I feel very let down at this stage. I look forward to YGT getting in touch to sort this out. Time is of the essence! John Douglas”

Helpful Report

Posted 9 years ago

“I had a voucher against next booking and was told I couldn't use it against Marriott bookings. NOTHING was on the voucher indicating this.”

Helpful Report

Posted 9 years ago

Dear Linda, Thank you for your review online, to which I have noted its content and spoken with the sales agent who made this booking for you. He has confirmed that this has now been resolved to your satisfaction. Kindest regards, Emma

Posted 9 years ago

“Made a booking for 16 at Forest of Arden, paid YGT in full & received a booking confirmation. Arrived at the course to be told there was no booking in my name. Squeezed on to the course on the Sunday to suffer a 5 3/4 hour round, ate dinner at 10pm. Had to walk to 10th tee on the Monday to push in once more & suffer a 5 hour round. Lodged complaint with YGT to be told it was the hotels fault & in particular an employee whose now left. Serious word of warning, don't believe a confirmed YGT booking. Check with the course yourself first because for sure they won't.”

Helpful Report

Posted 9 years ago

Dear Nigel Thank you for your review I am sorry you have been less than satisfied with the response from our customer services department. I believe you are still in contact with one of my colleagues and a full explanation has been provided into the circumstances and a gesture of goodwill has been offered from both my colleague and the venue for your disappointment. We are very sorry you remain disappointed. Kind regards, Claire

Posted 9 years ago

“I was very disappointed with my first experience of Your Golf Travel as I found the booking process very unprofessional. I contacted them as I was interested in booking a short golf break. I was initially quoted the price I anticipated paying and the agent told me that he would check on the availability of tee times and call me back. I received the call back a few minutes later and selected the tee times I wanted. I was happy to proceed and the call handler asked me what price he initially quoted and I told him. He said that the actual price was cheaper and took payment. He did not reconfirm any of the details and just as I was hanging up he remembered that he had not read me the Terms and Conditions. On receiving the email confirmation, I noted that the booking was for completely the wrong date. I called back to advise of the error and after a number of telephone calls the booking was corrected. I am still awaiting an apology for their error and for the time that I have wasted in amending the booking. I have used other travel services before, and by comparison, this experience was very poor and amateurish. There is either no formal procedure in place for reconfirming the details of a booking or it was simply not followed in my case.”

Helpful Report

Posted 9 years ago

“initially i was very impressed with this company , quick response to my query and easy to communicate with but upon making my booking i discover i have been charged £60 extra and this charge they informed me was due to the fact that in the box where you can put in what would help with your stay to be better i said a sea view would be wonderful i was allocated and charge for a delux room , my first query was with Rob Houston and i stated i was looking for a standard room , despite having had two further phone calls i am still awaiting a call back and resolution and as i have already paid £450 as the deal stated, Regards Mags”

Helpful Report

Posted 9 years ago

“to begin my initial view of this company was brilliant, quick response to my query and easy to to communicate with until i made my booking to find that there was extra cost of £60, this they informed me was because i had put in the box ( how could they make your stay more enjoyable or words to that effect) i specified the time that would suit us to play golf and finished by saying that a sea view would be wonderful for our room and this they informed me equated to me booking a delux room and that now there were only delux room availabe even though at the time i was told that they had standard rooms , my initial payment has been made and with two phone calls i am still waiting for someone to return my call ,Rob Houston was the person i had my first communication with , i would be very grateful if there could be a resolution ,Regards Mags”

Helpful Report

Posted 9 years ago

“What an absolute rip off this company is, we were told they would beat anyone's quote but they forgot to mention the extras that the car hire company forced upon us,we were hit with a 40 euro per car late collection 180 euro per car for extra insurance 60 euro per car for a so called service charge for returning the cars, that's 560 euros extra. they then blame it on Gold car hire company and ourselves for paying the money but we had no choice as they would not give us the keys until we paid. What really angers me is that you don't receive the car vouchers until l 4 weeks before you travel so you have no chance of using a different company as you have paid the balance in full, a complete Con!”

Helpful Report

Posted 9 years ago

“Stranded ! We booked a trip to Spain fully inclusive of car hire, golf & hotel. On arrival at the airport we were told by Your Golf Travels preferred car hire partner that unless we paid a £2000 deposit for each of the 2 vehicles or paid extra for even more insurance that had been paid for in the package price then they would not release the vehicles. This was at 12.30 am, we were able to contact someone at Your Golf travel and then said they would deal with it, at 2.00 am we were still waiting. To get our golf holiday back on track we paid the extra and then received a phone call from the sales director Tommy who apologised and said we would not be out of pocket and contact us on your return to UK. We did and dealt with a girl called Claire Fullerton who to date has returned £60 for each vehicle. We are still out of pocket and more to the point very frustrated that we were stranded in a foreign airport with no alternative and the customer service and help from your Golf travel was non existent. My suggestion is, if you have to book with this company (we certainly wont be !) then don't take the package price as the final price there are many hidden extras and if you are travelling out of hours be prepared to be on your own as there will be no support from this company. Very disappointed Golf traveller for over 20 years !! Ian”

Helpful Report

Posted 9 years ago

“One member of our group visiting the Oxfordshire had to cancel three days before the meeting due to the sudden hospitalisation of his wife. I as leader of our group told YourGolf the same day and we also told the hotel at the golf club. YourGolf did not tell the hotel of the cancellation, they only knew about the cancellation from our phone calls. I rang YourGolf three times to their customer relations department asking for a call back regarding a refund and never heard a sickie bird. They must be the most uncaring and inefficient company that I have had to deal with and I certainly will never deal with them again”

Helpful Report

Posted 10 years ago

Dear Mr Roberts, Thank you for your review online - your issues raised have now been noted to Customer Services where someone will be in touch with you today about your complaint. Kindest regards, Emma

Posted 10 years ago

“Booking on one day and realising a date error on the next day ,contacting golf travel and telling them and them saying there were no places on alternate dates and that I could not have my money returned. Mike Callard MIKE.callard3@yahoo.com”

Helpful Report

Posted 10 years ago

Dear Mike, Thank you for your review. I will ask your sales representative to call you with regards to your below comments. Kindest regards, Emma

Posted 10 years ago

“I am very disappointed with the lack of response from Your golf travel. I book a weekend away for 12 people with Your golf travel, 3 rounds of golf , 6 double bedrooms breakfast & evening meals in restaurant we paid up front for everything 6 weeks before as requested by Your golf travel. My husband and I decided to and check out the venue 2 weeks before we were all due to go. Lucky we did as the hotel had no bookings for our party all , No rooms were booked & the restaurant wasn't booked for our evening meals. My husband & myself had to sort out the booking ourself , It was lucky the hotel wasn't full. When I phoned & emailed Your golf travel to ask why the hotel didn't have our booking the young men said he would look into it & find out what happen . His boss would also contact me . No one from Your golf travel bothered to phone or email they just weren't interested. So be cearfull if you book with them check with the venue yourself to make sure your booking is complete”

Helpful Report

Posted 10 years ago

Hi Julie, Sorry you have been disappointed. Our customer services team have already responded to your email. If you have any further concerns after this please do not hesitate to email our customer services team or speak with your agent. Kind regards, Claire

Posted 10 years ago

“I have booked online and paid with my credit card at a price of 329GBP and I received a confirmation that is 40GBP more pp. I have asked for an explanation but no response. What can I do can I cancel or do you give me the price that is online ? I received much better offers from others for the price I have got online from you. This is not my way of service and honest business. At least I expect an answer and explanation if not that will be the last time I have booked with you. Sorry I am not a difficult person but this not what I expect. Hope to hear from you ?”

Helpful Report

Posted 10 years ago

Dear Mr Franssens, Thank you for your review. I will arrange for someone in the sales department to look into what has happened and contact you directly about your booking and the payment. Kindest regards, Emma

Posted 10 years ago

“Be very careful if you use their vouchers whether promotional or compensatory as it precludes you from any of the "offers' to tempt you into buying one of their packages. They do not state this but by the time you have booked you are deemed invalid , it almost borders on deceit, a reprehensible characteristic and most unsavoury.”

Helpful Report

Posted 10 years ago

Dear Mr Mawson, Thank you for your review and comments on the voucher which you have received. I will be in touch with our Customer Service department about what you have tried to use on your booking and get back to you on what has happened. Kindest regards, Emma

Posted 10 years ago

“Very Good hotel and the courses we played were great. Good value for money.”

Helpful Report

Posted 10 years ago

Hi Anthony, We're please to hear you enjoyed your break and we're sure next year will be the same. All the best - Claire

Posted 10 years ago

“I was very angry at the sheer incompetence of the person who took my booking. This booking was meant to be a surprise Christmas present for my husband, so I very clearly said that I did not want any confirmation sent to my e'mail address, as he would see it. I even gave him the e'mail address of a friend so he could send the confirmation to him, but he insisted on taking mine as well, but promised categorically that nothing would be sent to me. I again reiterated the importance of not using my e'mail address, but guess what - the confirmation e'mail came to me, and my husband read it, thus ruining the surprise. Even this e'mail came to me, so even if he had missed the first one, this would have alerted him to something going on. So no, I will not be using your services ever again, and yes, I will ensure that as many of my friends as possible are aware of your incompetence Regards, Sue Walker”

Helpful Report

Posted 10 years ago

Hi Sue, Please accept our most sincere apologies for the error with your booking documentation. Our sales agent is very disappointed to have made such an error and spoiled your surprise. He is looking, along with his manager, to see if there is anything we can do to make it up to you and I believe they have been in touch already. Once again we really are very sorry for our error. Yours sincerely, Claire

Posted 10 years ago

“I have been using Yourgolftravel now for about nine years or more and have been booking golf trips for eight guys and for me and my son. I book on average four trips per year, I used to book with Daniel Mundle but he left and I now book with Paul Cockman who has looked after me. Paul is great and nothing is to much he makes all myroblems go away, and you can get a lot of problems booking for eight guys with different needs!!!! Thanks yourgolf David s”

Helpful Report

Posted 10 years ago

“When I booked the break there was a promotion of 12 Srixon Golf Balls. Despite numerous telephone calls and promises that the balls would be sent I have, as of today, only received a sleeve of three balls. I was again told yesterday that a box of 12 balls would be on its way. My wife and I will be traveling tomorrow to the Belfry without receipt of the balls.”

Helpful Report

Posted 10 years ago

Hi Peter, I'm really sorry for the mix up and that you only received three balls. The full twelve should be with you now. These are subject to availability so we are unable to guarantee they are received before you travel. I hope they have now been received however please do contact us if you have any further queries. All the best, Claire

Posted 10 years ago

Your Golf Travel is rated 4.6 based on 3,171 reviews