Rather than book entirely online, without human contact, I phoned Ian Purvis at your HQ, Because I have spoken with him on numerous occasions to book (and he always looked after me well) I gave him my details and asked him if he would deduct my £25 voucher from the final price. (I had to my knowledge downloaded a £25 pound voucher. On close inspection after the fact, I found that the voucher had not downloaded when I requested "get voucher" all I had was details of the Sao Raphael complex . If Ian Purvis had checked while I was on the phone with him, he could have informed me that I had not downloaded the voucher, and I could have went online and rectified the error. When I queried the price, when details were sent to me, I saw that the £25 had not been deducted. I phoned immediately and asked for Ian Purvis, but instead was put onto a female employee who told me that I had not downloaded a voucher, asking for the number. I went to the download site and this is when I found the Sao Raphael details and no voucher. I was told the price would stand,( in other words "tough") I have been using YGT for a number of years, Prior to this booking I would have given a VG rating. I will now have to consider other providers to book my golf trips, Ian McDonald