I was disappointed with the booking experience I received from Your Golf Travel. Having used the company a number of times before this was by far the worst experience I have had. Having made an initial enquiry I then had a telephone conversation with Patrick McCaghy who provided a quote for a hotel and golf courses. Then having agreed this, we booked our flights which were escalating in price. However, then Patrick called me back a few days later telling me the hotel was unavailable (why was I given a quote and given the impression that this was available?). I explained that flights had been booked and asked Patrick to look at other hotels but had to continuously chase for a resolution for over a week before we were eventually booked in somewhere (a hotel not up to the same standard as our initial choice). As i'm sure you can appreciate created a lot of uncertainty for myself around the whole holiday and costs that had already been committed to for flights, which was not acceptable. I should also note that I only got a final resolution by contacting Nick Bishop who I have dealt with before and have had very good service from. Once Nick was in the loop, the situation was resolved within the day. Maybe coincidence but maybe evidence of much better customer service.