DISGRACEFUL PRACTICES! Beware if you are a regular customer. A salesman has just bragged to me that he adds £20 per person to any quote he gives to regular clients because if they have bought before they will buy again! I had received a quote from an honest company who I have used before many times. Thought I would ask for a quote from YGT out of interest. I had been quite specific in my quote which resulted in a call asking if I had a quote from another source and how much. I declined to provide that info which did not go down well. The quote arrived by email but was considerably more expensive than the quote I already had. I replied, thanking the salesman for the quote but it was not as good as another quote but we would give then another chance to quote next year. The next morning the extremely aggressive and rude salesman phoned me telling me that there is no way the other company could be anywhere near the quote he gave? Apart from anything else he assumed as we were regular customers of the other company they would be taking advantage of us and adding on fees!!! I asked to speak to his supervisor but was told he was listening in to the call. Despite suggesting I was a liar and time waster (remember he called me) he then asked if I would sign up there and then for a considerably lower quote. NO WAY. I again asked to speak to his supervisor and he just hung up. Incensed I phoned them and spoke to a customer services officer who said she would get a manager to call me back. Still waiting 4 days later.