Your Golf Travel Reviews

Name: Your Golf Travel
Address: 22-26 Farringdon Lane, London, London
Rating: 4.63

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

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Metrics

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like most reviews.. still waiting for a refund from May 2020.. have emails to say refund will be done in ten weeks... have emailed and phoned customer service many times.. absolutely no response, disgusting 😡..”

Helpful Report

Posted 3 years ago

“I regret to advise all of the people waiting for a refund from YGT, that I believe you've 'done your money'. Like many of you I had booked a few previous holidays with YGT so in November 19 I had no hesitation in using them again to book a golf holiday to Turkey for 8 people to travel in April 2020, at a cost of £8K. The holiday was booked as what I believed would be my last holiday as I had just been diagnosed with stage 4 lung cancer. l paid for total cost of holiday on my Halifax credit card. YGT held out to last moment before advising the holiday could not go ahead due to Covid travel restrictions. At that stage it was already obvious to me and everyone else that it wouldn't be going ahead but in hindsight this was the warning of how YGT were going to conduct themselves going forward. After many emails about getting a refund I was told by Max at YGT that there would be NO refund as it was not their policy and I should read their T&C's and the only option available to me was a credit note. I'm grateful that I didn't have to explain this to anyone else and it was only me that was owed money as every newspaper and consumer rights programme on TV was telling everyone "don't worry its your legal right to get a refund". I hate to think what other people might have been thinking had they paid any money to me for the holiday? Obviously YGT do not read the papers or watch the TV as their policy is NO refund. I eventually resorted to explaining to YGT why my health issues may not make it possible for me to take up the offer of a credit note thinking this may prompt a rethink and thankfully it did. YGT sent me an email advising that I needed to complete a cash refund request that they would send me by email. I did this as soon as I got it on 12th May 20. Regrettably I never received any further correspondence from YGT between that date and now. I soon realised that the only other option available to me was to raise a section 75 dispute with my credit card provider. Once provided with all the correspondence between myself and YGC my credit card provider (Halifax, Lloyds) paid out my refund in full around early August after I provided a few more details about the transaction. Thankfully I'm still here to give this review and I have been able to put the refund to other uses. I don't envy any of you who have booked on behalf of a society or friends who have paid money to you for a holiday they never got. I believe that had I not raised a section 75 dispute against YGT for failing to provide the service or goods I had paid for I would still be waiting for a refund. Good luck to you all.”

Helpful Report

Posted 3 years ago

“I booked a golf holiday for a party of 11 to Portugal but had to cancel on 20th August due to pandemic. They offered and I accepted a full refund (£8800). Over 4 months later I have review nothing despite chasing, phoning and emailing their customer service department on multiple occasions. They promise to phone back but never do. I’ve been promised updates but they have not been provided. Truly appalling customer service. I would never recommend this company to anyone and I am now contemplating legal action.”

Helpful Report

Posted 3 years ago

“Our society booked a w/end at the Vale at the beginning of the year . As the course was flooded we accepted a credit note, intending to re-book. Almost immediately the pandemic struck with lockdowns and shielding, particularly for older players. The credit note will be time limited (though YGT have offered to extend this) but using it will be difficult in current circumstances. Several of our members are elderly and potentially vulnerable and at least one has moved away. We have therefore repeatedly asked to cancel the credit note and have our cash refunded. This they have so far refused to do despite being told that airlines, theatres, hotels and other reputable organisations are doing so. On many occasions they have promised to phone me to discuss matters but never do so. I keep chasing but to no avail. Perhaps they are going broke. I certainly advise avoiding them because if anything goes wrong you will be unlikely to see your money again”

Helpful Report

Posted 3 years ago

“Beware ! I am still waiting (it seems I am not alone) for my refund from Your Golf Travel for a cancelled package trip, booking ref 304471, for me and my wife to Turkey in April and for which I paid in full on 24th January. Despite being assured by YGT in mid May that a full refund would be processed within 12 weeks this has still not happened. I had a telephone call in August telling me our refund was being processed for payment. Since then we have chased payment numerous times by both email and telephone. Our emails to YGT remain unanswered and promised telephone updates from YGT staff have not happened. Since August we have been in communication with five YGT staff members, some with senior titles suggesting they had the authority to make things happen but still no progress. My letter, sent recorded delivery to a registered YGT director, explaining the situation and requesting refund has failed to produce a result or a response. YGT appear to be totally dismissive of their obligations. Whilst I have been sympathetic to their circumstances their broken promises and poor communication leaves me feeling that I am being exploited and that I am funding their business. So please beware. I will post any further delays or progress.”

Helpful Report

Posted 3 years ago

“Can you please explain why you are still taking bookings from golfers when you have not refunded monies to other groups who have paid you thousands of pounds and have not been able to take there golf holidays”

Helpful Report

Posted 3 years ago

“Similar to the reviews below my party are owed £30K for a group booking to Turkey in early May. I had to make a formal complaint to ABTA to get a commitment from them that they would provide us with a cash refund. We have now been waiting 17 weeks and YGT refuse to answer any e mails or telephone calls. A special mention to one of the Director’s, Ian Purvis, who has been going out of his way to avoid responding to our correspondence. I strongly advise all to find another travel agent for future travel requirements as this one has no moral compass”

Helpful Report

Posted 3 years ago

“Have waited since lockdown for the return of £32k. Shocking service and will never use YGT again.”

Helpful Report

Posted 3 years ago

“Owed over £6000 water 12 weeks for refund nothing but empty promises. Come on yoyrgokftrave respond to this one.”

Helpful Report

Posted 3 years ago

“Waiting since our tour was cancelled on the 7thMay. E mail saying the 12 travellers in the party to receive full cash refund. NOTHING...”

Helpful Report

Posted 3 years ago

“Like other posters still awaiting for a promised refund ,company does not reply when contacted,God forbid there is a second Covid spike ,all you new bookers ill have no chance.Despicable behaviour”

Helpful Report

Posted 3 years ago

“No Refund , Standard replies , update, update as of today Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7 called several times ,no call backs as you would expect so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated , I hold out little hope , unlike your golf travel I will keep you all updated as the poor to no service continues 12/7/20 Finally had token letter really saying nothing , very concerned now , still no refund , still no date , have sent email today requesting definite date or repayment of our £16500 , also requested copy of Atol certificate , Ty hey still send us adverts of trips seems like they are trading on our Money ! I wonder if anyone has actually had full refund in cash ? Will keep everyone informed of outcome nothing would please me more than to say all paid but as I said very concerned about this company UPDATE 14/7/20 Today had email saying our refund will be made on Aug 14th and possibly sooner , we shall see , will update you all again hopefully sooner than 14/8/20 still credit to them they have replied . UPDATE 25/07/29 No news , no news , no money !!! UPDATE 2/8/20 Still no Money / News told would be 14th at the latest and hopefully before ! UPDATE 8/8/20 No money ! No news we have been told we will be refunded in full by the 14th Aug if not sooner ! Does not look like sooner , 6 Days to go so now is the time for Your Golf Travel to keep their WORD !”

Helpful Report

Posted 3 years ago

“Complete Scam. Kevin Walker was very attentive when it came to planning, but as soon as he received my deposit, nothing...GHOST. I have disputed the charge with my credit card and will not be giving any business to this shady company ever again. I should have read the reviews before being so trusting. KARMA will get them, I have to believe that. What terrible people to do this kind of thing.”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Trip to Turkey cancelled because of Covid 19. Requested refund in March 20 but was fobbed of with a credit note but I insisted on a refund. They agreed to pay the refund in full but needed 12 weeks to arrange it. We understoid the pisition and agreed to the 12 week delay. They then, by email, gave a written promise to pay the refund on 4 August 20. Guess what it hasn't arrived on 5 August. Now received an email from an executive in the customer service department claiming they havent been refunded by the airline and hotel and requesting more time to pay the refund. Reluctantly we now have no other option but to take legal action. The very sad demise of a previously excellent company.”

Helpful Report

Posted 3 years ago

“Shocking customer service, do not respond to email or phone calls, nearly 19 weeks have passed since requesting a refund and nothing. AVOID THIS COMPANY”

Helpful Report

Posted 3 years ago

“Update 12/7/30 Thank you for your email ! But you have still not answered and given us a date when we can expect our Refund ? I sent Charles an email on the 16th May confirming we would want a refund and was told this could take between 4-6 Weeks and one of his team will contact me within 48 hours to organise ! I contacted him again on the 19th May saying that nobody had been in contact yet so as we sit here now in-spite of the Law we have waited 8 weeks and still no date . Can you please email me a copy of our ATOL certificate Can you finally give us an exact date when our monies will be paid back to us . As you can imagine we are very nervous of this situation and our £16500 If you check your records I think you will agree up to now it has been outstanding far to long ! We paid you by all the dates requested ! This cannot go on open ended ! Your point saying you were waiting to be paid money back to you upon Speaking to Turkish Airlines they confirmed no booking ! As I say time to end this once and for all Mark Timms”

Helpful Report

Posted 3 years ago

“No Refund , Standard replies , update Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7/20 Called Tina Sanderson also Emailed MD Andrew Harding as you would expect no call back from Tina Sanderson as promised so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds 6H) Apply for and forward to clients any applicable refund without delay. I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated start , I hold out little hope , unlike your golf travel I will keep you all updated”

Helpful Report

Posted 3 years ago

“NO REFUND YET, 8 of us were due to go away this Week and the holiday was cancelled several weeks ago. As it is a packaged holiday we were due a refund within 14 days. Still will not tell us when we might get a refund only that it could be months away.”

Helpful Report

Posted 3 years ago

“You making qoute and they dont turnet up and dont care about coatumer fully retard”

Helpful Report

Posted 5 years ago

“My confirmation and tee times are incorrect. Still waiting for them to sort it out after numerous emails and phone calls. Instills a lack of confidence in the company. Hope my holiday will be all right in the end?”

Helpful Report

Posted 7 years ago

Dear Magnus Thank you for your feedback. Customer Service will contact you today about your tee times. Have a lovely trip. Kind Regards Debbie .

Posted 7 years ago

Your Golf Travel is rated 4.6 based on 3,164 reviews