Avoid at all costs. Trip to Turkey cancelled because of Covid 19. Requested refund in March 20 but was fobbed of with a credit note but I insisted on a refund. They agreed to pay the refund in full but needed 12 weeks to arrange it. We understoid the pisition and agreed to the 12 week delay. They then, by email, gave a written promise to pay the refund on 4 August 20. Guess what it hasn't arrived on 5 August. Now received an email from an executive in the customer service department claiming they havent been refunded by the airline and hotel and requesting more time to pay the refund. Reluctantly we now have no other option but to take legal action. The very sad demise of a previously excellent company.