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Your Golf Travel Reviews

4.6 Rating 3,164 Reviews

92 %

of reviewers recommend Your Golf Travel

Company Reviews

4.6

Based on 3,164 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0800 043 6644

Email:

cs@yourgolftravel.com

Location:

22-26 Farringdon Lane, London
London
EC1R 3AJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a trip to Turkey booked for April 2020. Cancelled due to Covid. Wasn't offered a refund so rebooked the same trip for April 2021 at an extra cost of £150 per person. Cancelled due to Covid. Wasn't offered a refund so rebooked same trip again for April 2022 at another extra cost of £210 per person. So in total extra cost from original booking of £360 per person. They have had our money since September 2019. Have been trying to change tee times since May 2021. After 8 emails to the person who was eager to sell the trip (Alex Fieldsend) I still have had no reply. 3 emails to customer services again no reply. 2 phone calls to customer services who promised to sort it out. No reply. We are now quite worried when we go about what we will find when we get there. Totally bemused and disgusted with lack of any service. Avoid Yourgolftravel at all all costs. You have been warned!”

Posted 2 years ago

“I have booked at least 6 times with this company however after having a terrible experience on last holiday chasing up my queries to get sorted still waiting on answers 3 months down the line I will never ever book with them again quick enough to take your money after sales terrible really really bad”

Posted 2 years ago

“Disgraceful customer service. My wife and I have booked numerous holidays with YGT and they have all been excellent. In 2020 however we had to cancel a holiday to Turkey because of covid. We had not yet paid for accommodation or golf but were told that we would lose our flights, which had been paid for unless we paid a rebooking fee £100 pp) and rolled the entire holiday forward for a year. We did this and of course covid was still here in 2021. Once again I was told that the flight money would be lost unless I paid the balance. In fact this was simply not true as by looking on the Jet2 website it was clear that the flights could be rearranged to other destinations or times. In the event Jet2 cancelled the flight before I could rearrange and presumably a refund is issued, but not to me. I have sent countless emails to YGT which go unanswered. I have phoned dozens of times to our personal advisor (Alex Fieldsend) who has always been very attentive when we have been booking but now will not take my calls or phone back. Sadly I will never use YGT again.”

Posted 2 years ago

“AN ABSOLUTE DISGRACE OF A COMPANY. We've waited for over 27weeks so far for a couple of our party who can sadly no longer go away, due to covid to get a refund. We stuck by YGT through the whole covid period and even rebooked when we could have got our money back over £12000. They've been nothing short of a shambles, customer service dont do any thing apart from tell you more lies or palm you off.”

Posted 2 years ago

“I was in a group booking for 6 ladies to go to East Sussex National. Two nights, 19th & 20th October. Spa treatments Tuesday. Two games of golf (Wednesday& Thursday). Grandson, who lives with us and for whom I am a primary carer, tested positive for Covid at 1:00 pm 18th October. My grandson was unable to go to stay with his other grandmother as planned so I was forced to cancel my booking. The other five ladies carried on to their booking under the name of Kathy LLoyd. Ref: 343176/19102. Kathy phoned Your golf Travel on several occasions during the afternoon. She said that they had implied no refund would be possible but a voucher or deferment could be given. She received an email at just after 5 pm saying that I would incur the full cost with no refund. I also phoned last night and was met with a very unsympathetic response. Under the circumstances I strongly feel that this was very unsatisfactory. I phoned the East Sussex National and, had I not booked through Your Golf Travel, would have allowed me to defer to another date. However, since it was booked via your company they said I had to deal with you. As you can imagine the whole episode has been extremely stressful. I was looking forward to the break and was only able to do so since my grandson would have been away. I cannot believe that in this Covid era your company can be so inflexible and unsympathetic, especially as the East Sussex National Hotel would be prepared to offer a voucher or deferment. I hope you can come up with some satisfactory solution. Kay Barnard”

Posted 2 years ago

“Avoid this company like the plague,very very poor customer service and lie through their teeth.avoid avoid avoid”

Posted 2 years ago

“I think they are going into liquidation! If you are anxiously awaiting a refund for a cancelled holiday you will have a very, very long wait. we've been waiting months! I believe they have no intention of paying back the monies they owe.”

Posted 2 years ago

“I have been waiting 1 yr for a refund unbelievable how bad the customer service is. Had 100 calls when they took my booking now the same person refused to speak to me. Promised a refund but no contact since.”

Posted 2 years ago

“We all know problems have occurred due to COVID, however but Your Golf Travel seem to take this to a new level. Holiday Cancelled in early Feb 2021. Promised Refund in 3 Months Then delayed to 3 Months from Holiday date. Then stated it was happening soon. Chased them repeatedly for a committed date which we did receive. Promised date has not past and they seem to be ambivalent to returning our money. This was a booking for several couples and is a significant amount of money. Note: This holiday followed on from a holiday in April 2020 where we were not given refund option. We had to rebook and they retained all monies paid for full duration”

Posted 2 years ago

“Do not go anywhere near this company they have had our money about£3300 for 18 months for a twice cancelled golf holiday in Turkey and despite numerous contacts will not pay out what we are owed. Customer service is shocking and if you place your golf holiday trust in them tou are taking a big risk”

Posted 2 years ago

“Appalling customer service. Holiday cancelled for a 3rd time from them. Has taking them 12 months and counting to refund the money with zero update on what is happening!”

Posted 2 years ago

“Have been waiting for a promised refund since January. I was told it would be 12 weeks. I emailed again and was told there was a delay. After several emails I informed them of my intention to contact the ombudsman. I received no reply. I intend to wait the obligatory 6 weeks before sending another email.”

Posted 2 years ago

“They had a FULL Refund from jet2 for our flights but have refused to refund this to us”

Posted 2 years ago

“i,M A FOLLOWER ON fb AND JUDGING BY THESE COMMENTS....ALL THIS FIRST PAGE IS SADLY DISAPPOINTING, MY MATE AND I WERE LOOKING TO BOOK A WEEK OR SO IN SPAIN IN THE COMING MONTHS......NOW YGT WONT BE GETTING MY SERVICE.”

Posted 2 years ago

“YOU MAY BE MAKING A HUGE MISTAKE ,booking you next golf break with YOUR GOLF TRAVEL ,they promise you a refund but keep putting it off ,I’m into my 23rd week and STILL waiting for my refund”

Posted 2 years ago

“I had a similar experience to a number of other reviewers with YGT refusing to offer me a refund despite their own T's & C's. They cancelled our trip and said we were not entitled to a refund. I engaged ABTA and they supported my position, I did eventually get a full refund. I would recommend anyone experiencing similar challenges to utilise ABTA's services, after all, YGT do site themselves as ABTA affiliated as a reassurance to customers that bookings are safe. They are unethical, unprofessional and members of my Golf Society and I will not be using them again.”

Posted 2 years ago

“I cancelled our booking for 13 people in February 2021 due to ongoing Covid restrictions on the understanding we would all lose the £50 deposit we all originally paid. The remaining balance would be back in my account within 12 weeks as per YGT policy, given the Covid complications i understood this. It is now 24 weeks since I originally cancelled the booking and 12 weeks beyond YGTs company policy of a refund within 12 weeks. YGT have now broken there own T&Cs so a full refund including our original deposits should be repaid. I am in no doubt that YGT are making this refund process as complicated as possible so they can keep our money despite being in breach of all the UK Government Guidelines on refunds and timescales. Lee Westwood needs to have a word with this SHAMBLES of a company and get them to payback what is rightly due to its customers. I will never be booking with YGT again, they are a DISGRACE...”

Posted 2 years ago

“Hi just an update we were told our refund would be completed in July and guess what no refund!!!! Really getting fed up with these liars now!! I’ll be back on the phone again trying to get somewhere but I’m not holding my breath.will never use yourgolf travel again absolute disgrace!!”

Posted 2 years ago

“YGT are probably one of the worst Golf Travel Companies in the UK....I had to cancel a Golf Trip for 6 of us to Spain earlier this year due to Covid/Airline schedules and was told my refund had been approved but would take up to 12 weeks for the refund to be paid back to my card....why does it take 12 weeks to do a refund?....it is now 19 weeks and i'm still waiting despite contacting them weekly only to be told it's being processed or 'no update'. Their Customer Services Team emailed me to say it would be in my account a month ago but nothing has arrived. As i say i've chased them up weekly for updates but got nowhere. I have used YGT for several years but after this i will never use them again and will let other golfers I know to avoid them in future. A very very disappointed customer...”

Posted 2 years ago

“Exactly the same as John requested refund in February. Put off with e.mails and then promised priority. No e.mail contact last 2 weeks Used this company many times and had great service so disappointed.”

Posted 2 years ago

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Your Golf Travel is rated 4.6 based on 3,164 reviews