No Refund , Standard replies , update, update as of today
Paid over £16,000 for trip 12 golfers on March 14th they avoided cancelling until a few days before we were to leave , we have had no refund no commitment to date of refund and when organising a trip for 12 golfers who have paid £1380 each they are causing me a lot of hassle ! I have booked many trip with parties of over 20 but will be rethinking from now on as they continue to break the law regarding the time a refund should be issued ! Update as if today 3/7 called several times ,no call backs as you would expect so really left with no option other than to issue proceedings against them ! Going to report them to Trading Standards , sent them 6h from Abta code of conduct Client Refunds
6H) Apply for and forward to clients any applicable refund without delay.
I think we all may be on a loser here as no company can survive the feedbacks given in here and elsewhere ! Still let’s hope they see sense before Monday and legal proceedings, I will keep you all updated , I hold out little hope , unlike your golf travel I will keep you all updated as the poor to no service continues
12/7/20
Finally had token letter really saying nothing , very concerned now , still no refund , still no date , have sent email today requesting definite date or repayment of our £16500 , also requested copy of Atol certificate , Ty hey still send us adverts of trips seems like they are trading on our Money ! I wonder if anyone has actually had full refund in cash ?
Will keep everyone informed of outcome nothing would please me more than to say all paid but as I said very concerned about this company
UPDATE 14/7/20
Today had email saying our refund will be made on Aug 14th and possibly sooner , we shall see , will update you all again hopefully sooner than 14/8/20 still credit to them they have replied .
UPDATE 25/07/29
No news , no news , no money !!!
UPDATE 2/8/20
Still no Money / News told would be 14th at the latest and hopefully before !
UPDATE 8/8/20
No money ! No news we have been told we will be refunded in full by the 14th Aug if not sooner ! Does not look like sooner , 6 Days to go so now is the time for Your Golf Travel to keep their WORD !
4 years ago
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