I was very disappointed with my first experience of Your Golf Travel as I found the booking process very unprofessional. I contacted them as I was interested in booking a short golf break. I was initially quoted the price I anticipated paying and the agent told me that he would check on the availability of tee times and call me back. I received the call back a few minutes later and selected the tee times I wanted. I was happy to proceed and the call handler asked me what price he initially quoted and I told him. He said that the actual price was cheaper and took payment. He did not reconfirm any of the details and just as I was hanging up he remembered that he had not read me the Terms and Conditions. On receiving the email confirmation, I noted that the booking was for completely the wrong date. I called back to advise of the error and after a number of telephone calls the booking was corrected. I am still awaiting an apology for their error and for the time that I have wasted in amending the booking. I have used other travel services before, and by comparison, this experience was very poor and amateurish. There is either no formal procedure in place for reconfirming the details of a booking or it was simply not followed in my case.