Twenty people aiming to play at PGA Catalunya and El Prat, Barcelona. An entirely normal trip. You’d think YGT must have done this a hundred times using established local providers and hotels. Well, you’d be wrong. A mixture of inadequately trained staff and poor internal systems - along with a bloody awful local bus company - meant that the trip was poor in extremis. YGT is trying to heap all the blame on the local bus company instead of manning up. They have admitted the shortcomings but steadfastly refuse to entertain any refund or credit note. £15K they took off us, and that didn’t include the flights! I wish we had organised the trip ourselves. We would have done a better job.