Daniel. H
Terrible customer service. Experienced an issue on my trip to Portugal where the teetimes booked by YGT for two course over two days weren’t the ones shown on the itinerary they gave us. We were dropped off at the first course by the transport subcontractor company for YGT and only after trying to check in at the course reception were we aware of their error; the transport company had left by then and after ringing them they were unable to transport us to the other course as all their drivers were busy on other jobs. We then arranged a private taxi to take us to the other course, paying in cash to the non-English speaking driver (and do not speak Portuguese) and not able to get a receipt, along with us running late. I reported the issue to YGT and was looking only to be reimbursed the cost of the taxi (€55) but after several phone calls and email to YGT where they acknowledging their booking error and apologising for the mistake they are flat-out refusing to pay the cost of the cab fare because I don’t have a receipt (even though their subcontractor travel company agree with the situation and corroborate the series of events). Despite this error, I would have still been giving YGT a good review as mistakes can happen, however it’s how mistakes are dealt with that’s important; but after the shambles of a ‘customer service’ interaction I can only recommend people avoid using them. This company has really gone downhill recently! Ultimately if there is an issue with your holiday booking, it’ll be up to you to sort it out their mistake, and worse still it’ll be at your cost!
11 months ago
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