On-line booking was easy,but when I got the confirmation e-mail,I was TOLD that only upgraded rooms were available for our 1 night stay at the Roxburghe so we (a party of 4) "had to pay" an extra £40 that very day. There was no offer to try an alternative date or cancel the booking. I e-mailed your customer relations dept. informing them of this and saying how disappointed I was - the lack of "ordinary" rooms should have been made known before the booking was made. At this point in time I have had no response.
Neil MacKinnon
9 years ago
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