I sent the following email to Gareth Llewellyn on 26th November. I have not received a reply to it. David Mercer. Dear Gareth, Thank you for your email of yesterday asking for feedback from our holiday at the Sheraton Golf Resort & Spa on Gran Canaria. I am sorry to report that we had some problems, which I will set out below. However, to start with the positive, we enjoyed the hotel, the food was good and the staff were very friendly and helpful. The one problem with the hotel was that our private transfer back from the hotel to the airport on Saturday was late. When this happened I phoned your office and spoke to your colleague Paddy. He explained that you had paid the hotel for the transfer and the hotel had arranged it. I spoke to the hotel reception and they at first denied any knowledge of the transfer but, after Paddy had spoken to them, they investigated further, accepted that they had made the booking, chased the car service they had booked the transfer with and came back to tell us that the car was on its way but was running late. In fact we ended up being almost the last passengers to check in for our flight, which made for an anxious departure. Although the fault here was clearly not yours, might I suggest you tell your clients whether you or the hotel has made the booking of the transfer and therefore who the client should contact in the event of a problem. Moving on to the two courses at the resort, we enjoyed the south course, which was well maintained and in good condition. However, when we checked in at the pro shop for our second round on it, on Friday 22nd, we were told we had no booking. Fortunately I had your voucher with me and showed this to the pro shop, who accepted that the fault was theirs and not ours. Incidentally the golf is run by a different company to the hotel. They spoke over the radio to the starter and told us that although the course was very full he would fit us in somewhere. To compensate us for their mistake they gave us a buggy for free. The normal charge was E30. We went in the buggy to the first tee, where the starter asked us to play the back nine holes first and said he would slot us in off the first when we had completed the back nine. This he did, but only after a delay of 40 minutes after we had finished the 18th hole, which I think you will agree was hardly ideal. We also played the north course twice and to be honest did not enjoy doing so. It is clearly being neglected, no starter was at the first tee on both occasions, the condition of the tees was very poor, and it was pretty obvious that virtually all resources are being devoted to the south course. The north has been created out of rocky hills and means that if you miss the fairway your ball is into the rocks and you will probably lose it. There are a number of lengthy carries over ravines from tee to fairway and from fairway to green and as older golfers with moderate handicaps, 12 and 18, we found the course very difficult. After playing both courses once we did try to swap our second round on the north for another one on the south but there were no available slots. In contrast the north was not very busy and we played both rounds on it as a two ball. Chatting to the people we played with on the south course, German couples, and to various other people in the hotel bars and restaurants, the impression was that very few people would rush to go back to this resort. Certainly we will not return to it. I hope this information is helpful to you and I stress that although this was not the happiest of holidays it will not put us off booking through you again. Best wishes, David.